Senior Clinical Quality Analyst

Essential Duties And Responsibilities

• Develop knowledge on quality improvement trends in the healthcare industry, sharing this knowledge with multiple stakeholders
• Learn the Quality Management tools, workflows and reporting capabilities of our Electronic Health Record, athena Clinicals
• Understand, assist with inputs to develop and implement QM analysis and reporting processes, tools and metrics
• Work closely with team members to evaluate and prioritize new quality program development, including analysis of the clinical and financial impact to clients using these programs
• Understanding of business escalations and provide satisfactory responses.
• Manage internal and external stakeholder relationships through clear and concise communication and reporting, specific and measurable goals, aligned incentives, and clear expectations
• Ability to execute assigned projects with cross-functional teams using your excellent written and verbal communication skills to achieve success
• Become an active participant in athenahealths teaching and learning culture

Key Skills And Abilities

Technical Skills

• Strong computer literacy, including advanced Excel, Word, Power Point knowledge and web/internet tools
• Strong aptitude for developing and understanding big-picture QM use cases with attention to detail required to identify potential obstacles and mitigate risks
• Demonstrated success in using data and adding knowledge-based insight when making business decisions

Soft skills

• Professional attitude comfortable working in a corporate setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
• Demonstrated success in managing projects with cross-functional interdependencies
• Excellent organizational skills, analytical ability, and strong attention to detail
• Flexibility and willingness to take on new tasks and challenges
• Understanding of medical terminology and EMRs as well as an understanding of measuring clinical quality and outcomes
• Flexibility and the ability to handle rapidly changing priorities as needed
• Excellent communication skills, including listening, writing and relationship development
• Enthusiasm, idealism, creativity, dedication, a sense of humor and an open mind

Project Management Skills

• Ability to learn and work with project owners and above on the projects
• Basic project management skills and the desire to become more effective helping towards project success
• Capacity to plan and take responsibility to own mini-projects independently and collectively on large scale projects
• Professional attitude – comfortable working in a corporate setting populated by diverse types of people as you become stronger in timely and efficient stakeholder communication

Work Experience And Education

• Minimum 3 + years professional experience, healthcare experience preferred
• Work hours are 1 to 10pm IST