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Desktop Support I
Astreya
posted 1d ago
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Flexible timing
Key skills for the job
Job Description
- Follows established procedures on routine work
- Requires detailed instructions
Your Roles and Responsibilities:
- Assist in performing inventory and asset management, conference room preventative maintenance, and e-recycling
- Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
- Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees
- Assist in deployment and recovery of laptop and desktop images
- Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
- Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
- Utilize Inventory Data management software to maintain inventory accuracy and workflow
- Contribute to large scale global projects as needed
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
- Excellent written and verbal communications skills
- Ability to work in a large team with minimal supervision
- Capable of providing an outstanding user experience
- Basic inventory or IT knowledge
- Interest in new technologies and IT career path
Physical Demand Work Environment:
- Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day.
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Astreya Benefits
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