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130 AstraZeneca Jobs
Senior Manager - SAP Service Management
AstraZeneca
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title: Senior Manager - SAP Service Management
Career Level: E
Introduction to role
Are you ready to lead and manage the delivery of SAP services, ensuring seamless operations and driving continuous improvement? As a Senior Manager - SAP Service Management, you will focus on both internal and external vendor-driven service delivery, optimizing service delivery to meet business objectives. Join us in transforming our ability to develop life-changing medicines through cutting-edge technology and data.
Accountabilities
- Overseeing the delivery of SAP services
- Managing Service Level Agreements (SLAs)
- Stakeholders Management
- Vendor Management
- Service Introductions / Acceptance to Service (ATS)
- SAP Maintenance (Upgrades, Patching, new features)
- Governance & Risk
Essential Skills/Experience
- End-to-end service delivery for identified SAP applications, ensuring business functions are aptly supported within pre-agreed SLAs and parameters.
- Define, monitor, and manage Service Level Agreements (SLAs) with external vendors delivering SAP services.
- Accountable for service design & transition to BAU (Service Introduction), for project-scale changes, and implementation of new SAP services.
- Understanding of Incident Management, Problem, Change & Release Management, Disaster Recovery, and Continuous Service Improvement Management.
- Provide leadership and guidance to internal service teams and external vendors, ensuring a collaborative approach to delivering high-quality services.
- Should demonstrate a strong desire to learn SAP technology and architecture as part of their individual development plan.
- Understanding on Technology Architecture which includes Application, Hardware, and Middleware components.
- Demonstrated ability to deliver high-quality services aligned to SLAs, KPIs, and business goals. Proficiency in incident, problem, change, and release management practices.
- Excellent communication and interpersonal skills.
- Understanding of business processes in the life sciences/pharmaceutical domain.
- Detailed understanding of ERP systems, Service Management, Service Introduction, Backup, and Disaster Recovery processes etc.
- Experience in managing a globally distributed team.
- Experience with tools such as ServiceNow, or other ITSM platforms including ITSM reporting.
- Ability to prepare and deliver clear, concise reports and presentations to senior leadership.
- Identify opportunities for business value addition in SAP and Non-SAP technology landscape.
- Liaise with various stakeholders to ensure inclusive overall service delivery.
- Drive continuous improvements through service enhancements and productivity improvements.
- Establish governance structures for effective service delivery and lead risk management activities related to vendor services.
Desirable Skills/Experience
- Possess knowledge of SAP modules and technology architecture.
- Knowledge on creating PowerBI dashboards desirable.
- Understanding AI Concepts: Familiarity with AI concepts such as machine learning, natural language processing, and predictive analytics to comprehend the potential applications of AI within SAP.
Employment Type: Full Time, Permanent
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What people at AstraZeneca are saying
Rating based on 1 Service Manager
review
Anonymous · Project & Program Management
in Chennai
Likes
Work life balance
- Work-life balance - Good
Dislikes
Training for skill development is outdated, flat organisation no growth opportunities.. Chennai Leadership team especially EUS is full of unskilled BPO background personnel who are spreading BPO culture of favouritism
- Skill development - Bad
+3 more
Service Manager salary at AstraZeneca
reported by
5
employees
with 10-17
years exp.
₹14.7
L/yr - ₹17
L/yr
96%
more
than the average Service Manager Salary in India
View more details
What AstraZeneca employees are saying about work life
based on 813 employees
Flexible timing
Monday to Friday
No travel
Day Shift
AstraZeneca Benefits
View more benefits
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