Senior Engineer - Unified Communications

Job Title: Senior Engineer - Unified Communications

Career Level - D3

Introduction to role

Join a world-leading pharmaceutical company headquartered in the United Kingdom, operating in over 100 countries. As a Senior Engineer in Unified Communications, you will play a crucial role in supporting and maintaining a large infrastructure that spans several continents. This position focuses on Unified Communication, particularly Microsoft Teams migration and implementation, server, voice and data systems implementation, and associated project management methodologies.

Accountabilities

2nd line incident resolution of applications and data issues related to MS Teams and related services
Proactive management of the global infrastructure to maximize performance and reliability
Ensure system integrity, security, and recoverability
Provide technical advice and education to junior engineers
Drive opportunities for process and service improvement
Deliver solutions to recurring issues to drive process improvement
Good knowledge in ITIL process

Essential Skills/Experience

Bachelor s degree or equivalent with 5 to 9 years of operational experience
Experience in managing incidents, problems, changes, and capacity management aspects
Demonstrated ability to handle a large number of incidents via any ITSM tool
Flexibility to work in shifts on a rotational basis covering Americas, EMEA, and ASIAPAC regions 24/7
Ability to work effectively in a matrix organization
A self-starter with high levels of drive, energy, resilience, and a desire for professional excellence

Desirable Skills/Experience

Diploma/Bachelor s degree
Multi years of work experience in technical teams working in shifts

At AstraZeneca, our work directly impacts patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Our dynamic environment offers countless opportunities to learn and grow, whether exploring new technologies or transforming roles. Join us to innovate, disrupt an industry, and change lives.

Ready to make a differenceApply now!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.