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163 AstraZeneca Jobs
Director Content and Omni - Data and Service Delivery Excellence
12-15 years
Chennai
1 vacancy
Director Content and Omni - Data and Service Delivery Excellence
AstraZeneca
posted 8d ago
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Flexible timing
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Job Description
Job Title: Director Content and Omni - Data and Service Delivery Excellence
Career Level: F
The primary role of this position is to lead and ensure the success of a high-performing data, analytics, and reporting team within the Content & Omnichannel Operations. In this strategic and hands-on role, you will be responsible for designing and driving a global data strategy, delivering actionable insights, and enabling informed decision-making across our operation. This is a unique opportunity to shape our operations data and reporting capabilities and contribute to the success of our wider customer engagement efforts in a fast-paced, highly regulated environment.
As the Director Content and Omni - Data and Service Delivery Excellence, you will be responsible for the service delivery excellence & performance team within GCO Content and Omnichannel Operations, using data-driven insights to optimize operational efficiency, improve performance, and advise strategic decisions. This role combines data analytics, business intelligence, and multi-functional collaboration to ensure GCO Content and Omnichannel s operations are aligned with business goals and continuously improving.
Team Leadership:
- Lead, mentor, and manage a team of data analysts, data engineers, and other analytics professionals within the operations function.
- Ensure team members are equipped with the tools, skills, and resources they need to succeed in delivering high-quality, actionable insights.
- Provide guidance on data analytics standard processes, tools, and methodologies.
- Develop and implement a comprehensive data and reporting strategy in alignment with Global Business Services (GBS) and Content & Omnichannel Operations objectives and business goals.
- Standardize and streamline data collection, integration, and reporting processes to improve efficiency and accuracy.
- Identify and evaluate opportunities for automation across the Content & Omni Ops data pipeline and guide the team on implementing robust and effective automated reporting workflows.
- Build, establish and own the Operational Data Standard for Content & Omnichannel operations.
- Ensure data governance, security, and compliance standards are upheld in accordance with global regulations (e.g., GDPR).
- Lead the team to deliver actionable insights to key collaborators (Content & Omni Ops LT and XLT, GBS, and SET area partners) by translating sophisticated data into clear, significant, and visually compelling reports or dashboards.
- Identify trends, opportunities, and risks within Content & Omnichannel Operations activities through sophisticated analytics.
- Support GBS data requirements.
- Support the optimization of delivery processes by integrating data-driven decision-making.
- Support strategic planning and budgeting decisions by providing accurate and reliable resource efficiency and utilization data.
- Supervise the implementation and optimization of data visualization and analytics tools (e.g., Power BI) while staying up-to-date with new technologies.
- Collaborate with CRA, GBS Analytics, IT, and other relevant technical teams to ensure that the Content & Omni Ops data infrastructure is robust, scalable, and fit for purpose.
- Lead the governance, maintenance, and improvements of the Work management tool (e.g., Jira).
- Explore and drive the adoption of automation and AI/ML models for predictive and prescriptive analytics.
- Act as a trusted advisor to Content & Omni Ops leadership, providing data-driven recommendations to advise strategy and execution.
- Partner with teams across GBS to ensure alignment and integration of data initiatives and enable coordinated reporting to advise Customer Boards and other critical business processes.
- Present insights and recommendations to senior team members with clarity and impact.
- Bachelor s degree or above in relevant area
- Advanced degree (MBA, MSc, or equivalent) is highly desirable.
- A minimum of 12 years of experience in data and analytics roles
- Demonstrated expertise in data strategy, analytics, reporting, and visualization tools (e.g., Tableau, Power BI, SQL, Python, R).
- Familiarity with the marketing lifecycle, including customer segmentation, campaign performance, and omnichannel marketing analytics
- Knowledge of Omnichannel enabling technology platforms and how they are leveraged to enable various aspects of customer experience
- Experience leading a multi-functional team of resources that work towards a common objective
- Project Management including risk mitigation & planning associated with sophisticated programs
- Strategic problem solver with the ability to translate business needs into data and reporting solutions.
- Strong analytical approach with the ability to synthesize sophisticated data into actionable insights.
- Excellent stakeholder management and communication skills, with the ability to influence and present to senior leadership.
- Diligent with outstanding organizational and project management skills.
- Experience with data governance, privacy regulations (e.g., GDPR), and compliance frameworks in a global setting.
Employment Type: Full Time, Permanent
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based on 813 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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Director Content and Omni - Data and Service Delivery Excellence
12-15 Yrs
Chennai
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