All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
DevOps/release management experience.
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Management of integrated applications and third-party suppliers, including (but not limited to) Hubspot, Outreach, DocuSign, ChurnZero, Linkedin, Coach360, Cloudingo, and the SalesIntel product.
Qualifications and Background: Required:
Strong Salesforce product knowledge and at least 8+ years of Salesforce Administration hands-on experience with [Sales Cloud or your Salesforce product]
Certified Salesforce Administrator
Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
Excellent communication skills in English, both verbal and written
Desirable:
Bachelor s/Postgraduate degree or professional qualification
Knowledge, Skills, and Abilities
Required:
A proactive attitude to platform enhancements
Designing scalable, best-practice solutions
Excellent relationship-building skills
Excellent technical and interpersonal communication skills