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5 GSPANN Technologies Associate Director Jobs

Associate Director-MS

15-20 years

₹ 25 - 40L/yr

Delhi/Ncr

1 vacancy

Associate Director-MS

GSPANN Technologies

posted 6d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  • Lead the Delivery by owning one or more accounts and providing a customer-facing role
  • Oversee the full delivery for a portfolio of complex projects, ensuring service excellence and client satisfaction
  • Define and implement a strategy to increase the level of automation in overall service delivery.
  • Drive the portfolio towards high standards of performance and stability, enhancing end customer experience
  • Implement strategies to improve client and employee satisfaction, increase CSAT scores and reduce project attrition
  • Define standards and process frameworks
  • Identify areas of improvement, automation and shift left opportunities and implement the same
  • Drive governance calls, implement governance and analytical reports
  • Analyse performance issues and provide suggestions for tuning
  • Transform support team to SREs
  • Should be able to define and drive accelerators

Preferred candidate profile

  • Should have 15+ years of experience in leading large-scale applications.
  • Should have 8+ experience in a leadership role within a Managed Services environment
  • Should have very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace
  • Should be able to define and drive observability solutions for different applications
  • Should possess strong expertise in Managed Services, cloud technologies, and emerging tech trends
  • Should have exposure and good understanding of Open AI
  • Should be hands on project governance
  • Should be able to understand and communicate business strategy and drive technology solutions
  • Should have knowledge on APM tools Splunk, Dynatrace, Quantum metrics, Thousand Eyes etc
  • Should be able define and derive SLAs, KPIs required for a support project
  • Should have end to end understanding of a large-scale application (Content tools, Front End Technologies, ERP systems, Backend applications, COTS tools etc)
  • Should have very good understanding of anyone programming language Java, Python etc
  • Should be able to drive strategic proposals
  • Significant experience in implementing automations
  • Sound experience in introducing and managing monitoring and alerting systems
  • Demonstrated experience in improving system performance and stability
  • Proven ability to lead and inspire teams, excellent communication skills, and a strategic mindset



Employment Type: Full Time, Permanent

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What Associate Director at GSPANN Technologies are saying

5.0
 Rating based on 2 Associate Director reviews

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Learning and Growth curve

  • Salary - Good
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Associate Director salary at GSPANN Technologies

reported by 5 employees with 16-21 years exp.
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₹39 L/yr - ₹45 L/yr
5% more than the average Associate Director Salary in India
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What GSPANN Technologies employees are saying about work life

based on 435 employees
85%
93%
66%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

GSPANN Technologies Benefits

Work From Home
Health Insurance
Soft Skill Training
Cafeteria
Team Outings
Job Training +6 more
View more benefits

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