Associate Delivery Manager

Roles And Responsibilities

• Review customer orders and plan and coordinate execute delivery activities
• Develop scope and budget for project deliveries
• Ability to understand all technical aspects of the project and its requirements, articulate and communicate the same to internal stakeholders
• Work with Presales to define the technical specification for features and functionalities and also determine the effort associated
• Hands-on experience in creating SDD, SRS, Gantt Charts, etc.
• Work closely with other teams like Engineering, Solutioning, and Platform during the requirement gathering and documentation phase to understand and establish the scope of development work in projects
• Provide suggestions on implementation approach, limitations/complexity around implementation with respect to the platform used, and recommendations for alternative solutions
• Perform resource allocations and workload assignments according to delivery requirements.
• Report delivery status to customers and develop required delivery documentation.
• Serve as primary contact for customer deliveries and concerns in assigned accounts

Must Have Skills

• 4+ years of experience leading and delivering projects to high standards and agreed timelines
• Good understanding of website or mobile app development technologies like HTML, Javascript, CSS, Python, API Integration, etc.
• Good understanding of server/storage configuration, API Integrations, deployment, and configuration
• Should have experience working with large government clients and/or large enterprises in BFSI, eCommerce, Healthcare, Retail
• Proven track record of building positive and productive working relationships with customers for business growth.
• Ability to analyze and troubleshoot delivery issues in a timely fashion
• Ability to identify process improvements to achieve cost-effectiveness and time-saving
• Proven ability to operate with authority and take critical business decisions to meet customer expectations.
• Should have exceptional communication skills (verbal and written) in English
• Excellent knowledge of Excel, PowerPoint, Word, etc computer applications

Essential Personal Attributes:

• Must be a strong relationship builder with experience within managing all stakeholders
• Interest in emerging technologies and how they can be applied to drive business outcomes
• Demonstrated commercial and business focus
• Negotiation and influencing skills utilizing a consultative approach
• Ability to multitask and prioritize work to meet timeframes
• Ability to take ownership of tasks as allocated and raise issues or request resources as appropriate
• Ability to communicate technical information to non-technical colleagues and clients.
• Excellent stakeholder management and reporting skills
• Must be able to translate technical environments into business language
• Strong commercial acumen