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Armor Defense

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4 Armor Defense Jobs

IT Support Specialist

Armor Defense Inc

1-3 years

Pune

1 vacancy

Armor Defense

posted 2mon ago

Job Role Insights

Key skills for the job

Software Configuration Management Information Technology Linux Administration Microsoft Power BI Windows System Administration DNS

+ 3 more

Job Description

Technical Support: Provide first-line support to end-users for hardware, software, and network issues. Troubleshoot and resolve technical problems in a timely manner.
System Maintenance: Monitor and maintain computer systems and networks, ensuring they are functioning correctly. Perform regular updates and patches as needed.
User Training: Assist in training new employees on the use of IT systems and provide ongoing support to ensure they are proficient.
Documentation: Maintain accurate records of all support requests, resolutions, and system configurations. Update documentation as necessary.
Equipment Management: Manage the inventory of IT equipment, including desktops, laptops, printers, and other peripherals. Coordinate the procurement and deployment of new equipment.
Vendor Coordination: Liaise with third-party vendors and service providers to resolve complex issues and manage IT-related contracts.
Security Compliance: Ensure that all IT systems comply with company security policies and industry standards. Assist in the implementation of security measures to protect data and systems. Install new software and hardware drivers and update existing ones as needed.
Client Collaboration: Work with client managers and other staff to achieve faster and more efficient processes. Collaborate with other staff in the IT department to ensure a productive and collaborative environment. Ensure employees can succeed in their daily work duties without IT issues.
Respect and Communication: Respect the beliefs, race, religion, gender, and opinions of other staff members. Communicate with employees and managers to understand stakeholders needs and expectations.
Employee Support: Answer employee questions regarding computer systems. Gather and analyze data to diagnose problems with computer systems.
Configuration Management: Change configurations, settings, and permissions to fix computer issues.
Onboarding Support: Generate sign-ins for new hires during the onboarding process.
Troubleshooting:

An open attitude or disposition to troubleshooting without the direction of either official or available documentation.
Familiarity with both Microsoft and Mac OS environments (aka basic CompTIA A+ knowledge).
Familiarity with troubleshooting app issues (drivers, firmware, versioning, compatibility, use case vs intended use).

Employment Type: Full Time, Permanent

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