Responsible for designing and delivering training programs that promote a professional and polished appearance for cabin crew members
Image and Style
Develop and implement training programs for cabin crew members that promote a professional and polished image aligned with the companys brand and values
Conduct classroom and practical training sessions for new and existing cabin crew members on grooming, uniform selection, etiquette, and personal branding
Develop training materials such as training manuals, presentations, and videos, in collaboration with the Training Department
Stay up to date with the latest fashion and grooming trends, and incorporate them into training programs
Execute personal branding training programs that align with the companys image and values
Monitor cabin crew performance, identify areas for improvement, and develop training plans to address any issues related to image and style.
Collaborate with other departments, including HR and Marketing, to ensure that cabin crew training programs align with the companys overall strategy and objectives
Conduct assessments and evaluations to measure the effectiveness of training programs and make improvements as necessary
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
Skills Required for the role
Good motivator
Functional expertise
Strong Interpersonal skills
Competitor Awareness
Team Building skills
Key Performance Indicators
Training Effectiveness
Training Quality
Crew Adoption Rate
Cost of training
Customer satisfaction
Customer complaints
Key Interfaces
Internal Interfaces
Internal teams
Coordinate with other departments to ensure that cabin crew training programs align with company policies, procedures, and values
External Interfaces
Other Vendors/Suppliers/Industry Experts
Assess the performance and quality of training vendors and suppliers
Collaborate with industry experts to create training materials and resources that reflect the latest industry standards and best practice
Educational and Experience Requirements
Minimum Education requirements
Bachelors degree in hospitality, tourism, or a related field
Credentials from esteemed Cabin Crew institute
Experience
Minimum
Desired
3+ years relevant experience in Image and Style; 6+ years of experience as Cabin Crew
5+ years relevant experience in Image and Style; 10+ years of experience as Cabin Crew