Salesforce Solution Engineer - Projects

A Salesforce Solution Engineer for Support at Apps Associates is a person who can offer L2 / L3 support to the customers on Salesforce in a shared model.

Typical skills involve:

• Consulting:
  • Understand the Customer Problem and be an Advisor, Draft possible Solution.
  • Advise Customer on Best Practices and thus help on the Improvement Track.
  • Review Customer's Org Time to Time and help them Optimize Application Usage.
  • Should be well versed with Sales and Service Clouds (CPQ / FSL / any other clouds will be a value addition)
  • Should be inclined towards working in a Support Environment.
• Config & Development:
  • Should be able to transform the Solution into code / Configuration.
  • Typical Code would include writing Automations, Test Classes, Extensions using APEX.
  • Typical Configuration would include defining Flows, converting Workflows / Process Builders to Flows, User Maintenance, Email Templates, extending Objects / creating custom Objects, building / improving Reports / Dashboards, List Views
  • Should be well versed with Unit Testing and Migration
• Typical Day:
  • Review the assigned Issues / Enhancements.
  • Figure out the Problem / Root Cause, suggest Recommendation.
  • Upon approval from customer, develop and deploy the recommendations.
  • Suggest possible improvements to Customer based on the Patch Releases that could aid better outcomes to customer.
  • Track the progress under the assigned Issues, keep stakeholders updated.