Collaborating with the product owner, Engineers, Analysts and other people in your Squad to identify risks early and helps to prevent and fix bugs as they arise, improving quality from the outset.
Gather and analyse functional, non-functional test requirements and perform assessment to confirm testing
Designing functional test approach, test plans and assess different test types required for application based on requirement
Develop test scripts, perform test runs and analyse test results
Identifying opportunities for testing continuous improvement and implement solutions to perform more effective and efficient testing
Influence Analysts and Engineers to have a testing mindset by contributing to and / or supporting analysis and design activities
What will you bring
To grow and be successful in this role, you will ideally bring the following:
In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Genesys
Experience in Cyara IVR automation tool
Extensive hands-on experience in testing IVR s, inbound and outbound calls using manual / Cyara/
Hands on experience to perform IVR performance testing
Hands on experience in API Testing using postman, supertest API frameworks
Significant experience in Genesys workspace testing
Experience diagnosing testing issues, and going through the IVR logs to identify the root cause of the issues
Experience in Continuous Integration/Continuous Deployment processes and any tool such as GCP Cloudbuild, Codefresh, Github actions etc
Strong software engineering fundamentals, and proven experience in a few programming languages.
Excellent communication and collaboration skills and be a strong team player.
Have a growth mindset, a focus on continuous improvement, and be passionate about learning new tools, technologies and practices.