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ANZ Banking Group

Compare

4.1

based on 1k Reviews

Video summary

35 ANZ Banking Group Jobs

Analyst - Identity Access Management

ANZ Banking Group

4.1

based on 1k Reviews

2-7 years

Bangalore / Bengaluru

1 vacancy

Analyst - Identity Access Management

ANZ Banking Group

posted 10hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Quality Assurance Logistics Biochemistry Information Technology Financial Services

+ 3 more

Job Description

Target Service Level Agreements (SLAs) are consistently met influence the outcomes of fellow analysts.

Improve customer focus in the manner in which queries are handled and responded resulting in improved customer feedback.
Consistently engage with the customer and assist the Manager in meeting or exceeding customer expectations.
Provide 2nd level of support for Internal Audit/Business Assurance and Operational Risk/Compliance groups.

People :

Indicate the kinds of decisions or recommendations made in the normal course of this position, including any continuing training requirements specific to the role.
Enterprise wide responsibility for services to ANZ staff within business units, platform owners and support groups.
Responsibility also to GIS internal teams including Strategy Policy and Governance Risk along with responsibilities to GIS, OTSS and ANZ Management for reporting on security related incidents and prevention activities

Risk/compliance/behaviours:

Takes personal responsibility and ownership of Risk and Compliance matters and escalates to line manager when required.
Effective management of daily tasks.
Effective collaboration and/or completion of daily process tasks and adhoc tasks

Process

Independently managing applications /Platforms provisioning team with minimal supervision of manager
Assist in Creation Deletion of user id s on ANZ s highly critical applications to ANZ staff as per HR records.
Perform the function of granting and revoking passwords related to systems used in ANZ administer maintain user accounts across the bank.
Makes preliminary assessments and recommends solutions in line with customer s needs.
Liaison with stake holders for necessary approvals to ensure the process is completed within the SLA period
Identify security improvements for user access by liaising with customers, business unit risk managers and others involved.
Supporting the Manager and other stake holder for smooth transition of the new processes
Work tasks consistently meet all agreed SLA s whilst reducing inconsistencies associated with risk/errors measured by Manager.
Work completed within Banks set policies, procedures and standards and Analyst is able to apply business knowledge in daily work.
Service customers/stakeholders globally across Operations, Technology, Shared Services plus Frontline staff respectively. Support internal customers as well, to ensure effective service delivery.
Advises on major application development problems and initiates remedial actions and solutions
Resolves and/or escalates complex matters to the Manager in a timely manner
Assist with the development of training materials based on source documentation, including process maps, procedures, policies and any additional required reference material
Recommends updates to the production of documentation containing sufficient information and in accordance with required standards.
Understands IT Service Delivery standards, policies, procedures and Service Level Agreements, and contributes to meeting these.

What will you bring

Must have 2+years relevant experience
Tertiary qualification in Information Technology or a related discipline.
Highly motivated and good time management skills.
Strong commitment to customer service.
Strong analytical skills, problem solving capability and decision-making ability.
Well developed verbal and written communication skills.
Ability to work autonomously as well as collaborate with others.
Be able to develop a good understanding of diverse business units.
Proficiency in PC Skills (MS Word, Excel etc).
Willingness to work in shifts.
Ability to coordinate, organise and prioritise work.
Ability to work under pressure.
Technical Knowledge: Administration skills for below mentioned application
Mainframe RACF, UNIX, and iBMI(AS400) Platform.
Application knowledge: Working knowledge of user accounts administration and access control on the above-mentioned applications
Other skills and knowledge: Knowledge of tools like Service Now, IIQ SailPoint ITIL, etc. would be an advantage.
Desired knowledge of working on MIS.