E-Commerce Manager

Role Title: E-Commerce Manager

Location: Gurugram, Full Time

About the job

As the E-commerce Manager (Growth) for marketplaces, you will lead and optimize our presence on Amazon, Flipkart, and various other marketplace platforms. You will develop and execute strategies to drive sales, enhance brand visibility, and maximize profitability while ensuring a seamless shopping experience for our customers. Your role will involve managing all our marketplace accounts, including product listings, advertising campaigns, inventory management, and performance analytics.

What will you do?

• Strategy and Planning:

Develop and implement a comprehensive strategy aligned with our brand objectives and target audience. Identify opportunities for growth, product expansion, and competitive differentiation.

• Product Listing Optimization:

Optimize product listings to improve visibility, conversion rates, and search ranking. Write compelling product descriptions, titles, and bullet points, ensuring they are optimized for relevant keywords and consumer appeal.

• Advertising:

Create and manage Advertising campaigns (Sponsored Products, Sponsored Brands, Sponsored Display) to drive traffic and sales. Monitor advertising performance, adjust bidding strategies, and optimize campaigns for maximum ROI.

• Inventory Management:

Monitor inventory levels and sales velocity to ensure adequate stock availability and prevent stockouts or overstock situations. Work closely with our supply chain team to accurately manage inventory replenishment and forecast demand.

• Performance Analytics:

Analyze sales data, traffic metrics, and customer reviews to gain insights into performance trends and consumer preferences. Use data-driven insights to make informed decisions and adjust strategies to optimize sales and profitability.

• Customer Experience and Feedback:

Monitor customer feedback and reviews and respond promptly to customer inquiries or concerns. Implement strategies to enhance the overall customer experience and encourage positive reviews and ratings.

• Compliance and Policy Adherence:

Ensure compliance with various marketplace policies and guidelines, including product listing requirements, advertising policies, and seller performance standards. Stay informed about changes to respective platforms and policies and adjust strategies accordingly.

Qualifications and Skills:

• Bachelor's degree in Marketing, Business Administration, or related field.
• Minimum 5-8 years of experience in e-commerce management, specifically within the Amazon and Flipkart marketplace.
• Deep understanding of Amazon's and Flipkarts seller central platform, advertising tools, and performance metrics.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication and negotiation skills, with the ability to collaborate effectively with internal teams and external partners.
• Detail-oriented with a focus on accuracy and compliance with policies and guidelines.
• Results-driven mindset with a track record of achieving sales targets and driving business growth on all marketplaces.