Resource Coordinator

Description

Resource Coordinator

Bangalore, India

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

The Resource Coordinator plays an integral role within the Global Customer Success (GCS) organization. The GCS Operations organization is focused on facilitating operational efficiency by innovating, streamlining, and implementing world-class tools and resource management processes across the organization.

Primary responsibilities:

• Assign ing resources to projects based on skill sets, availability, and project requirements
• Monitor ing and forecast ing resource needs to ensure projects are adequately staffed
• Align ing with GCS leaders, business operations, project managers, central internal cross-functional teams, and team members to understand resource needs, constraints, identify ing and assign ing resources and communicat ing accordingly
• Generat ing and analyz ing reports on pipeline, resource utilization, capacity, and forecast to ensure data integrity and accuracy within the PSA tool
• Address ing and resolv ing any resource-related conflicts or issues
• Develop ing and implement ing processes to improve resource management efficiency
• Provid ing support for special projects and initiatives as needed

The Candidate:

Required skills/qualifications:

• Associate s degree or equivalent combination of education and experience
• Strong attention to detail, organizational skills, and ability to follow set guidelines and processes
• Ability to work independently as well as part of a global team (including on call holiday hours) and manage multiple projects simultaneously
• Excellent communication, collaboration, multitasking, and interpersonal abilities
• Proven experience in a similar role, preferably in a fast-paced environment
• Analytical mindset with attention to detail
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, Planner) and Professional Services Automation (PSA) tool(s)
• Fluency in written and spoken English

Preferred skills/qualifications:

• Experience working in Salesforce and/or Kantata

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.