Basic Support: L2 resources often provide support for end-users or customers, addressing issues that are more complex than those handled at the L1 (Level 1) support level. This could involve troubleshooting technical problems.°CCNA, CCNP, Public Cloud (AWS, GCP or AZURE) Certifications are must.
Complete understanding of Routing & Switching.
6 to 10 years of experience in Cloud-based Services (IaaS, PaaS, SaaS, XaaS etc).°