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Ametek Instruments India

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3.6

based on 102 Reviews

Video summary

41 Ametek Instruments India Jobs

Customer Support Coordinator

AMETEK Inc

3.6

based on 102 Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Customer Support Coordinator

Ametek Instruments India

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Data Analysis Customer Service Salesforce CRM PMP

+ 2 more

Job Description

POSITION SUMMARY:

The purpose of this job is to support the US Service Department and external customers. This person will be located at our Warrendale, PA facility.

ESSENTIAL SKILLS AND RESPONSIBILITES:

Schedule and coordinate US field service engineers for all installations, billable and warranty service field visits.
Keep in communication with US FSE s to ensure that schedules are maintained and resources are used optimally.
Respond to customer requests for onsite service, installations, system moves, billable and warranty service. Issue quotes and process orders.
Manage Customer Service Representatives - oversee CSR s order entry procedures.
Service CRM administration, providing data analysis and metrics to VP of Service as needed. Assistance in implementation of new CRM.
Manage PMP sales - oversee maintaining contract penetration levels, implement sales strategies and maintain records of PMP sales. Schedule PMP visits as requested and as time resources permit.
Provide admin support to VP Service and US Service managers as needed

QUALIFICATIONS:

Must have the ability follow established processes
Well organized and confident to work independently but will be a strong team player.
Intermediate Excel User (know vlookups, pivot tables)
Willingness to take on new responsibilities and challenges
Ability to utilize interpersonal and communication techniques, working in a team environment, and dealing with a wide variety of personalities and communication styles

EDUCATION/EXPERIENCE:

High school diploma or equivalent and 3-5 years of equivalent experience required
Preferred Associates Degree

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the SP 500. Visit www.ametek.com for more information.

Employment Type: Full Time, Permanent

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