Mgr - Contract & Chargebacks (IN)

1. Lead, guide, and develop a team of supervisors and analysts
2. Responsible for reviewing team goals and performance measurements; develop plans to ensure that goals are achieved.
3. Manage, mentor, and evaluate the performance and of Contract and Chargeback supervisors and analysts to achieve department and company goals and objectives in an accurate and timely manner.
4. Develop, interpret, and apply policies and procedures to effectively develop department staff.
5. Report team operations and performance to US-based executives / management team.
6.Collaborate with management to ensure the team structure and its SLAs remain current with the organization s overall goal.
7.Collaborate with Contract and Chargeback System Development IT team to implement new technologies that improve the team s reporting.
8.Analyze reports, decisions, and results of department statistics against established Key Performance Indicators (KPI) and share findings with upper management.
9.Develop innovative solutions to streamline team workload and increase productivity.
10.Oversee implementation of reporting processes for daily department functions.
11.Responsible for overseeing practices relating to the Business Management tool Administration process.
12.Determine new solutions to various tactical challenges the Contract and Chargeback Administration department faces with the supplier community.
13.Participate in production meetings to discuss possible system enhancements to department processes.
14.Willing to obtain formal training in other areas.
15.Lead multiple workstreams.
16.Collaborate with key teammates and leadership.
17.Assist and support department managers in preparing for meetings.
18.Maintain and promote positive and professional working relationships with associates and management.

19.Comply with all appropriate policies, procedures, and regulations.
20.Any other duties assigned.

.

QUALIFICATIONS, EXPERIENCES, AND SKILLS:
Undergraduate degree from a 3- or 4-year university (undergraduate degree paths might include: Commerce, Economics, Management, Engineering, Computer Science, etc)
8+ year(s) working experience / 4+ years of managerial experience
Ability to work partial US time zone shift (4 hours of overlap with Eastern Time Zone)
Excellent presentation skills -experience presenting to executive level audience is preferred
Proficiency in the English language (equivalent to CEFR B2 Proficiency Rating or above in IELTS)
Knowledge of Contract Chargeback process is desirable
Experience in the pharmaceutical industry is preferred
Proficient in Microsoft Word, Excel, and Power BI
Prior experience in SAP is desirable
Strong written and verbal communication skills
Exceptional presentation skills

Excellent interpersonal and management skills

Demonstrated leadership and delegation abilities

Strong customer service orientation and focus

Excellent organizational skills with a keen attention to detail
Self-motivated, goal-oriented and capable of thriving in a fast-paced environment
Able to work with all levels of management in a professional manner
Strong analytical skills; ability to analyze data/situations
Adaptable to change, adapt to positive business environment changes
Able to professionally support management decisions and accurately follow through on directives
Able to make sound judgments and initiatives and communicate them effectively
Ability to assimilate and summarize information in an appropriate context
Ability to implement processes that result in satisfactory audit practices
Commercial acumen, as well as the ability and willingness to be hands-on
Experience collaborating with multi-disciplinary, diverse, and dynamic team(s) with varying levels of responsibility
Resourceful in pursuing or recommending new ideas and/or procedures
Experience working with a team in multiple locations (including shared services) is a plus

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned