SalesDuo - Account Manager - Customer Success (5-8 yrs)

About SalesDuo:.

At SalesDuo, Inc. we work with Amazon Vendors and Sellers and help them grow their Amazon business and manage their day-day Operations, Catalog and Marketing activities.

We are a 5 years old start-up based and have grown 300% in the past 2 years.

For more details on what we do, you can look up our website https://www. salesduo.com.

At SalesDuo, you will work in a high growth early-stage environment with opportunities for immense career growth.

We are a passionate and hard-working team looking to change the way brands handle their retail and eCommerce business globally.

We want smart and ambitious people to join us.

Roles and Responsibilities :

- Client Relationship Management: Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.

- Sales Management: Identify new business opportunities, upsell and cross-sell products/services, and achieve sales targets.

- Customer Success: Ensure clients achieve their desired outcomes through our solutions, leading to high satisfaction and retention rates.

- Account Strategy: Develop strategic account plans to drive client success and business growth.

- Performance Tracking: Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement.

- Problem Resolution: Address client issues promptly and effectively, ensuring a high level of client satisfaction.

- Market Insights: Stay updated with the latest trends and developments in the eCommerce industry to provide informed recommendations to clients.

- Collaboration: Work closely with internal teams including marketing, product development, and customer support to ensure a seamless client experience.

Qualifications:

- Experience: Minimum of 5+ years in an account management, sales, or customer success role within the eCommerce industry.

- Education: Bachelor's degree/master's in business, Marketing, or a related field.

- Advanced degree is a plus.

- Industry Knowledge: Strong understanding of the eCommerce landscape, including market trends, competitive dynamics, and key players.

- Category Experience: Prior experience in a category management role within an eCommerce company is highly preferred.

- Sales Skills: Proven track record of achieving sales targets and driving revenue growth.

- Customer Focus: Demonstrated ability to manage client relationships and deliver exceptional customer service.

- Communication: Excellent verbal and written communication skills.

- Analytical Skills: Strong analytical and problem-solving abilities.

- Flexibility: Willingness to work the night shift to support international clients.

- Tech Savvy: Proficiency with CRM software, eCommerce platforms, and other relevant tools.

Shift Timings:.

North America Shift Timings: 5.30 PM 2.00 AM IST.

Work mode: Remote.

How's it like working at SalesDuo?.

Not an hour passes without a loud laugh from some corner of the small office space we occupy.

We don't take ourselves too seriously, but let our work and care for our colleagues rule our hearts and heads.

We're always looking for ways to improve and beat our personal bests, all in the endeavour to create the most memorable experiences for our customers, colleagues and partners.

We are big believers of results-oriented work and would agree with 'culture eating strategy for breakfast'.

We love diversity and we can't wait for the next team member to bring in their unique ideas, background and culture to SalesDuo.