SalesDuo - Account Manager - eCommerce (5-7 yrs)

About SalesDuo:

At SalesDuo, Inc. we work with Amazon Vendors and Sellers and help them grow their Amazon business and manage their day-day Operations, Catalog and Marketing activities. We are a 5 years old start-up based and have grown 300% in the past 2 years.

For more details on what we do, you can look up our website https://www. salesduo.com.

At SalesDuo, you will work in a high growth early-stage environment with opportunities for immense career growth. We are a passionate and hard-working team looking to change the way brands handle their retail and eCommerce business globally.

Roles and Responsibilities :

- Client Relationship Management: Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.

- Sales Management: Identify new business opportunities, upsell and cross-sell products/services, and achieve sales targets.

- Customer Success: Ensure clients achieve their desired outcomes through our solutions, leading to high satisfaction and retention rates.

- Account Strategy: Develop strategic account plans to drive client success and business growth.

- Performance Tracking: Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement.

- Problem Resolution: Address client issues promptly and effectively, ensuring a high level of client satisfaction.

- Market Insights: Stay updated with the latest trends and developments in the eCommerce industry to provide informed recommendations to clients.

- Collaboration: Work closely with internal teams including marketing, product development, and customer support to ensure a seamless client experience.

Qualifications:

- Experience: Minimum of 5+ years in an account management, sales, or customer success role within the eCommerce industry.

- Education: Bachelor's degree/master's in business, Marketing, or a related field.

- Advanced degree is a plus.

- Industry Knowledge: Strong understanding of the eCommerce landscape, including market trends, competitive dynamics, and key players.

- Category Experience: Prior experience in a category management role within an eCommerce company is highly preferred.

- Sales Skills: Proven track record of achieving sales targets and driving revenue growth.

- Customer Focus: Demonstrated ability to manage client relationships and deliver exceptional customer service.

- Communication: Excellent verbal and written communication skills.

- Analytical Skills: Strong analytical and problem-solving abilities.

- Flexibility: Willingness to work the night shift to support international clients.

- Tech Savvy: Proficiency with CRM software, eCommerce platforms, and other relevant tools.

Shift Timings:.

North America Shift Timings: 5.30 PM 2.00 AM IST.

Work mode: Remote.