Grow and maintain sales of existing clients and future clients
Act as a point of escalation for incidents that require urgent action, and head off potential problems by proactively working with Sales, Support, and Engineering Management.
Manage the delivery of commitments to customers and ensure an overall high level of customer satisfaction across support services.
Establish clear and open lines of communication with our enterprise customers and drive efficiency.
Manage and monitor the renewals of all accounts within your assigned area while aligning with the sales team to support net-new growth opportunities.
Basic Qualifications:
Bachelors degree from an accredited 4-year institution or equivalent experience.
8+ years of experience leading customer facing technical teams in a fast-paced environment.
8+ years of customer relationship management experience large/complex enterprise, customer-facing, and executive-level customer relationship.
Presentation and communication skills up to C level customer contacts.
MS Office and/or Google Workspace proficiency.
CRM Software proficiency.
Occasional After Hours, Weekends, and Holidays may be required.