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15 Altair Engineering Jobs

Academic Customer Representative

0-3 years

Bangalore / Bengaluru

1 vacancy

Academic Customer Representative

Altair Engineering

posted 1mon ago

Job Description

Your mission is to onboard and manage our academic customers worldwide. Ensure our academic users access software, training and support through our online systems.
Inspire academics with our Simulation and Data Analytics technologies and to help them discover the value of our offerings. and promote usage of Altair Software among Academics (Students, Professors, research scholars etc.)
What You Will Do:
  1. Ensure our academic users access software, training and support online using a single sign-on Altair One account.
  2. Manage and improve the process of user registration, and hence manage the user account with our inhouse CRM System.
  3. Provide complete support to academic users for user registration, software, licensing and support access issues, through - online community, email and via customer support ticketing system (service now).
  4. Find areas to automate and scale our processes to increase efficiency and reduce friction for our customers to access our software.
  5. Create videos, training material, articles and marketing content that introduces, promotes and increases usage of Altair Software among academics worldwide.
What You Will Need:
  • Master s or bachelor s degree in any discipline, with project management experience or MBA with project management and operations knowledge and experience.
  • Excellent oral and written communication skills in English are an absolute must, IELTS 7.5 and above preferred, any similar score or demonstration of highest English communication skills is required.
  • Ability to collaborate with all levels of technical users and management, complete knowledge of Outlook and Teams or similar corporate communication systems.
  • Excellent presentation skills and Proficiency in Microsoft office Word, PowerPoint and Excel.
How You Will Be Successful:
  • Envision the Future
  • Communicate Honestly and Broadly
  • Seek Technology and Business Firsts
  • Embrace Diversity and Take Risks

Employment Type: Full Time, Permanent

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What people at Altair Engineering are saying

What Altair Engineering employees are saying about work life

based on 133 employees
95%
96%
70%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Altair Engineering Benefits

Work From Home
Cafeteria
Free Food
Team Outings
Health Insurance
Job Training +6 more
View more benefits

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Altair Engineering Bangalore / Bengaluru Office Location

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Bangalore Office
Mercury 2B Block, 5th Fl., Prestige Tech Park, Sarjapur Marathahalli Outer Ring Rd Bangalore,India Bangalore
560 103

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