10 Allied Digital Services Jobs

Designation- IT Helpdesk Coordinator.

Experience- 1 Years.

Location- Goregoan, Mumbai ( Work from office ) ( 6 days working )

Notice Period- Immediate OR 30 days.

Package - 3.5 to 3.8 lpa

JD-

Call Management

• Email checking, call logs and email closure by replying to user with status.
• Phone calls, assignment of calls & follow-up for closure.
• Workflow system full overview & process
• Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc.

Inventory management

• All new assets should tagged and maintain data in related inventory list and Workflow system.
• Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance
• Maintain Asset list as per location/entity wise

Vendor Management

• Take follow-up with vendor for daily case to case basis for laptops calls.
• Co-ordinate with different vendors for service/billing issues.
• Maintain vendor list

Other work

• New Joinee updation in New Joinee list & put reminder to create email ids
• After joining send IT manual and update user list
• Shift schedule preparation on every Friday.
• Asset Label Printing
• Gate pass preparation if material sending out & track the same
• Zoom meeting creation
• Check for VC help one day prior to meeting and accordingly assign call to engineer.

Responsibility

• Understand the nature of the issues the customer is facing and provide adequate solutions for the same.
• Respond to customer queries and complaints.
• Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email.
• Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible.
• Provide excellent customer service to the clients.
• Follow up with the customers on a regular basis.
• Maintain the record of common issues related to customer complaints and report them to higher management.
• Determine potential issues and get them resolved beforehand.
• Suggest improvements in the existing procedures.
• Ensure that all the issues are resolved on time.

Requirements

• Hands-on experience in resolving technical issues.
• Excellent communication and interpersonal skills.
• Excellent problem-solving abilities
• Team management skills.
• Should be a patient listener.

Interested candidates can share their resumes on

kiran.Dake@allieddigital.net OR what's app on 9820682347.