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Allianz Partners
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35 Allianz Partners Jobs
Customer Service Assistance Professional
0-1 years
Gurgaon / Gurugram
1 vacancy
Customer Service Assistance Professional
Allianz Partners
posted 10hr ago
Job Role Insights
Flexible timing
Job Description
- Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
- Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
- Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
- Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.
- A minimum of 6-12 months experience in a customer service-related function.
- Ability to pay close attention to detail and multi-task.
- Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
- Demonstrated ability to use initiative and independent judgment in solving customer problems
Employment Type: Full Time, Permanent
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