InRiver PIM Operations Manager

What you will do

• Conduct regular training sessions to equipe new and existing users with a thorough understanding of InRiver PIM, including core concepts and essential tasks.
• Create and maintain training materials, including step-by-step guides, video tutorials, and FAQs, tailored for various business functions.
• Provide hands-on support during onboarding, helping users to confidently manage tasks like product text updates, badge management (e.g., bestsellers, new”), and assortment adjustments for events (e.g., Mother’s Day).
• Ensure accurate updates to translations and product images within the InRiver system, coaching users on how to make these updates independently.
• Troubleshoot and resolve user issues related to InRiver PIM, working closely with internal PIM experts when needed.
• Track and document common challenges and training needs to continuously improve the onboarding and training program.

Must haves

• Minimum of 3 years‘ experience in data management, 5 years‘ experience in PIM tools, with strong foundational knowledge of PIM principles.
• Proficiency in InRiver PIM, with hands-on experience managing product data updates.
• Advanced Excel skills.
• Excellent interpersonal and communication skills, with a proven ability to build strong relationships with brands and key stakeholders.
• Strong presentation and documentation skills: proficiency in creating PowerPoint presentations and other training materials; skilled in delivering presentations to large groups, both in person and on virtual platforms; capable of translating technical capabilities into clear, compelling business benefits.
• Fluent in written and spoken English.

Nice to haves

• Experience working with marketplaces and e-retailers is a plus.

The benefits of joining us

• Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.
• Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.
• Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.
• Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.

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