AgileEngine - Lead DevOps Engineer - Site Reliability (6-8 yrs)

Job Title: SRE - DevOps Lead

Job Description :

Responsibilities :

- Lead and mentor a team of SRE and DevOps engineers, fostering a culture of collaboration, ownership, and continuous improvement.

- Architect, design, and implement scalable, reliable, and highly available infrastructure on AWS.

- Manage and maintain our Kubernetes clusters, ensuring optimal performance, security, and resource utilization.

- Develop and maintain infrastructure-as-code (IaC) using Terraform for automated provisioning and management of resources.

- Design, implement, and manage CI/CD pipelines using GitLab for automated builds, testing, and deployments.

- Configure and manage VPN tunnels and SFTP setups for secure data transfer and connectivity.

- Design and implement cloud-based networking solutions, including VPCs, subnets, routing, and security groups.

- Develop and maintain scripting solutions using Shell/Bash (and ideally Python) to automate routine tasks

and system administration.

- Lead incident management processes, including root cause analysis, post-incident reviews, and preventative measures.

- Implement and maintain observability solutions, including monitoring, logging, and alerting, to proactively identify and address system issues.

- Coordinate effectively with cross-functional teams across multiple time zones to ensure smooth operations and project delivery.

- Ensure compliance with relevant industry regulations and standards, including HIPAA and GDPR.

- Train, mentor, and support junior team members, fostering their technical growth and development.

- Drive process improvement initiatives and implement automation strategies to enhance system reliability and operational efficiency.

- Participate in on-call rotations to provide 24/7 support for critical systems (approximately 2-3 days per week, including every other weekend).

- Work a Panama schedule with 8-hour shifts daily.

Requirements :

- 6+ years of experience in Site Reliability Engineering (SRE), DevOps, or infrastructure roles, with increasing levels of responsibility.

- Proven experience in leading distributed engineering or support teams, including performance management, mentoring, and team development.

- Deep knowledge of Amazon Web Services (AWS), including core services such as EC2, S3, RDS, VPC, and IAM.

- Extensive hands-on experience with Terraform for infrastructure provisioning and management.

- Strong proficiency in GitLab, including CI/CD pipeline design, implementation, and maintenance.

- Expertise in Kubernetes, including cluster management, deployment strategies, and troubleshooting.

- Solid understanding of Docker and containerization technologies.

- Practical experience with VPN tunnel configuration, SFTP setup, and cloud-based networking principles and practices.

- Familiarity with scripting languages, particularly Shell/Bash, for system automation and scripting.

- Strong incident management skills, including experience in leading incident response, conducting root cause analysis, and implementing corrective actions.

- Proven experience in implementing and utilizing observability tools and practices for monitoring, logging, and alerting.

- Excellent verbal and written communication skills, with the ability to articulate complex technical issues clearly and concisely.

- Ability to coordinate effectively with teams across multiple time zones and cultural backgrounds.

- Familiarity with working in compliance-heavy environments, with specific experience in HIPAA and GDPR regulations.

- Demonstrated ability to train, mentor, and support junior team members, fostering their technical growth.

- Proven track record of driving process improvement and implementing automation solutions to enhance system reliability and efficiency.

- Willingness to work a Panama schedule with 8-hour shifts daily and participate in on-call rotations (2-3 days per week, including every other weekend).

Nice to Have :

- Experience with Mirth Connect and/or Epic IRIS EHR systems.

- Familiarity with Bitbucket and Codefresh.

- Knowledge of Ansible for configuration management and automation.

- Familiarity with Python for scripting and automation tasks.

- Previous involvement in healthcare or medical device environments, with an understanding of relevant regulations and best practices.

- Strong understanding of high-availability infrastructure patterns and design principles.