Customer Service Role - Domestic Chat Process (0-1 yrs)

Soft Skills:

- Ability to effectively communicate his/her thoughts in a well-organized manner

- Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back and forth conversation with a customer.

- Friendly and upbeat style

- Ability to handle difficult or irate customers effectively

- Ability to set expectations and deliver information in a positive and articulate way

- Investigates and takes action to meet customer's needs

- Solves routine problems effectively, gathering the information necessary from the customer

- Applies systematic approach to solving problems

- Professional and positive in interactions with others and is able to establish rapport quickly

- Treats others with courtesy and respect

- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals