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Adobe

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4.0

based on 1k Reviews

153 Adobe Jobs

Relationship Management Specialist 4

Adobe Systems India Pvt. Ltd.

4.0

based on 1k Reviews

12-15 years

Noida

1 vacancy

Relationship Management Specialist 4

Adobe

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Adobe Cloud Computing Relationship Management Business Consulting Stakeholder Management

+ 2 more

Job Description

We are hiring for a Solution Customer Success Manager to join our Digital Experience Global Shared Services Team based out of India (Noida). In this role, you will be responsible for collaborating closely with our valued enterprise customers within the JAPAC region. As a trusted advisor, you will foster strong partnerships, promote the adoption of our Experience Cloud solutions and ensure they derive optimal value from their investments. This role will also encompass your ability to work on multiple engagements, ensuring a faster turnaround on measurable value delivered. You will possess the capacity to scale up and deliver multi-solution engagements, meeting the diverse needs of our customers.

In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fuelled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments.

What Youll Do:

Accountable for customer s overall success with Adobe, including adoption of Adobe Experience Cloud solutions like Adobe Analytics, Target, AEP, RTCDP, CJA and drive value based engagements with our APAC customers.
Act as a trusted advisor throughout the Engagement lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Effectively network within accounts to achieve successful execution of the customers strategy, use cases and roadmap.
Deliver an exceptional customer experience by proactively communicating with customers, orchestrate internal resources, and utilize the customer engagement model to align, track, and address customer s business goals, challenges, and key performance indicators (KPIs) ensuring value realization through measurable success.
Lead workshops and discovery sessions to gather technical requirements and design robust solutions.
Empower clients by providing training sessions, best practices, and documentation to enhance their proficiency in Adobe technologies.
Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve.
Foster innovation by sharing resources and use cases your customers can leverage using Adobe Experience Cloud solutions to advance in their digital maturity.
Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem.
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer s success.

What you need to succeed:

Bachelor s Degree and/or MBA and relevant work experience.
12- 15 Years of Customer Success/Technical/Business Consulting experience in Software as a Service industry.
Technical expertise and certified professional in Adobe Digital Experience solutions (Data & Insights) is mandatory
Passion for driving customer success and measurable outcomes.
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership.
Strong business consulting skills and proven results working as a trusted advisor to drive business value for clients.
Ability to prioritize, multi-task, and perform effectively under pressure.
Exceptional organizational, presentation, and communication skills, both verbal and written
Strong understanding of Adobe Digital Experience solutions, Customer Journey and Digital Marketing Technologies.
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners.
Tried effectiveness at leading and facilitating executive meetings and workshops.
Validated experience with account planning & customer success plans.
Proven ability to analyse complex business problems and translate them into technical solutions.
Effective at leading executive C-level discussions and presentations.
Flexibility to travel (approx. 20%)
Strong team player and stakeholder management skills.
Experience in delivering Webinars (Online and in person)