Jira Administrator - Atlassian Tools (3-5 yrs)

Company Description :

3R Infotech is dedicated to providing end-to-end solutions for managing and supporting customers' IT systems. With a focus on innovation and adaptability, we offer a wide range of services across various functions and technologies. Our experience in delivering solutions to diverse clients sets us apart in the industry.

Role Description :

This is a full-time remote role for an Atlassian (JIRA) Administrator with 3-5 years of experience. The Administrator will be responsible for day-to-day tasks related to Atlassian (JIRA) system administration, customization, and user support.

The role will involve collaborating with cross-functional teams to optimize workflows and enhance system functionalities.

Key Responsibilities :

- Install, configure, and maintain JIRA Software, JIRA Service Desk, and other relevant Atlassian applications.

- Manage user accounts, permissions, and groups.

- Configure workflows, screens, fields, and other JIRA components to meet business requirements.

- Implement and maintain custom fields, schemes, and validators.

- Develop and maintain JIRA add-ons and integrations.

- Monitor system performance and proactively identify and resolve issues.

- Perform regular backups and disaster recovery procedures.

- Provide timely and effective support to JIRA users across the organization.

- Troubleshoot user issues and provide solutions.

- Conduct training sessions and create user documentation.

- Gather user feedback and implement improvements.

- Collaborate with cross-functional teams to analyze and optimize workflows.

- Identify and implement best practices for JIRA usage.

- Drive continuous improvement of JIRA processes and functionalities.

- Research and evaluate new JIRA features and functionalities.

- Recommend and implement system upgrades and enhancements.

- Stay up-to-date on the latest JIRA best practices and industry trends.

Qualifications :

- Proficiency in Atlassian (JIRA) system administration and customization

- Experience in providing user support for Atlassian (JIRA)

- Knowledge of IT systems and workflows

- Strong problem-solving and analytical skills

- Excellent communication and interpersonal abilities

- Ability to work independently and remotely

- Certification in Atlassian administration is a plus

- Bachelor's degree in Computer Science or related field