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1 3i Infotech Desktop Support Engineer Job

3i Infotech - Desktop Support Engineer - Operating Systems (3-5 yrs)

3-5 years

3i Infotech - Desktop Support Engineer - Operating Systems (3-5 yrs)

3i Infotech

posted 1mon ago

Job Description

Job Description :


Key Responsibilities :


- Provide prompt and effective technical support to end-users via phone, email, and in-person.

Troubleshoot and resolve a wide range of technical issues, including :


- Hardware issues (laptops, desktops, printers, peripherals)

- Software issues (operating systems, applications, email, internet connectivity)

- Network connectivity issues (Wi-Fi, VPN)

- Audio/video conferencing issues

- Install, configure, and maintain computer hardware and software.

- Assist with the deployment and maintenance of desktop images and software.

- Provide basic user training and support on company IT policies and procedures.

- Document and track all support requests and resolutions in a ticketing system.

- Proactively identify and resolve recurring issues.

- Maintain a positive and professional attitude at all times.

Qualifications :


- 2+ years of experience in providing desktop support in a corporate environment.

- Strong understanding of Windows operating systems (Windows 10/11).

- Experience with common desktop applications (Microsoft Office Suite, browsers).

- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

- Excellent communication and interpersonal skills.

- Strong customer service orientation with a focus on user satisfaction.

- Ability to work independently and as part of a team.

- A+ certification (preferred)


Functional Areas: Other

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3i Infotech Interview Questions & Tips

Prepare for 3i Infotech Desktop Support Engineer roles with real interview advice

Top 3i Infotech Desktop Support Engineer Interview Questions

Q1. What is BSOD error in windows?
Q2. What is Domain and how System is added to domain
Q3. How to install operating system?
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What Desktop Support Engineer at 3i Infotech are saying

4.2
 Rating based on 104 Desktop Support Engineer reviews

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Work life is good .

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Read 104 Desktop Support Engineer reviews

Desktop Support Engineer salary at 3i Infotech

reported by 218 employees
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₹1.4 L/yr - ₹4.8 L/yr
25% more than the average Desktop Support Engineer Salary in India
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What 3i Infotech employees are saying about work life

based on 2k employees
57%
42%
59%
97%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

3i Infotech Benefits

Health Insurance
Job Training
Work From Home
Cafeteria
Soft Skill Training
Team Outings +6 more
View more benefits

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3i Infotech Mumbai Office Locations

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Mumbai Office
3i Infotech, Akruti Trade Centre, 3rd floor,, Plot .10, Road No. 7, MIDC Marol, Bhim Nagar, Andheri ( East ) Mumbai
Maharashtra 400093
Mumbai Office
Shop Number 812, Corporate Centre, Nirmal Lifestyles, Lal Bahadur Shahstri Marg, Mulund Colony, Mulund West Mumbai
Maharashtra 400080

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