Radical Minds Customer Care Executive and Quality Analyst salaries in New Delhi

Likes

All are dislikes

Dislikes

Till now I am not getting my salary I also serve my notice period. after discussion with TL manager and hr they do fake promise with me still now they didn't responding me I tried to call hr and manger also they didn't responding I also texted in what's app only they didn't responding so I put mail in higher management after that they scold me and told that you will get your full and final settlement but there is no responding from higher management team such a worst company so pls guys don't go to this company simply wasted my time and other opportunities also 😑

Likes

Good work environment and culture. Teammates are supportive and the management transparent.

Dislikes

There is a lot of politics and the management does not address our issues. Salary is decent but career growth is slow.

Likes

My experience was very bad in reafical mind just because of salary. If you would not taki any LDP and half day then also they were deducting money from your salary of those thing.

Dislikes

The biggest bad thing was if you were sporting your seniors on your weekoff day they were not giving off after taking help of your weekoff

Likes

Radical minds HR & admins are good but there hands are tied unable to interfere in Zomato SOS Process.

Dislikes

...part is in one week table & chair will clean so all have to manage in cafeteria.Sometimes training classes will take time 15-25days if you certified then only salary will be there otherwise tata bye-bye. For regional individual associate daily one fatal it be there from external Auditor,so agent demotivated day by day so there quality score wil not go more than 60-70% , whatever updates associate will get that same updates external audit will get after 15days or 1 month till that time they consider as that fatal & afterwards time has expired so can't able to remove also that fatal. Incomplete info they marked fatal 4-5 forms had to fill on calls. (Google forms).Some Team leader abusing & many times quarrelling happened on floor with high base volume & process manager speaking & abusing with loud voice either in phone or with agent ,at that time they will not care about process quality so all should have to focus on their calls.

Likes

...gement is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow. There is a bond of 2 years before which you cannot resign. On the job training is not given to new joinees.