National Australia Bank Customer Success, Service & Operations Department Salaries in Bangalore / Bengaluru

Likes

Very bad no work culture also, for same roles salary discrepancies are very high. Leaders are so biased with ex employees of ANZ and Natwest they formed groups and treat employees from other organisations very badly

Dislikes

Biasness

Likes

Hybrid culture

Dislikes

No additional benefits apart from Salary . Politics . No transparency . No SOP of process . Multiple updates regarding the process every other day . Don’t join Team ocdd if you wanna grow in your career . Things are very messy in this process . Year end hike is like 0-5 percent . Leads are managers walks around with very small ego .

Likes

Nothing to like about this organization.

Dislikes

1. Discrepancy between the salary they offered ( mentioned in the offer letter ) and what you actually get monthly in hand. (changes in the HR policy which you are bound to accept) 2. Not providing Cabs ( at the time of joining they said that they were planning to provide cabs once the headcount increased but after joining they said there is a cost involved in that so they can't provide cabs) 3. Cafeteria - this company doesn't have its own cafeteria for its employees. We had to share the Gartner Cafeteria for which we were allowed for only 1 hour in the morning and 1 hour in the afternoon. now coming to the work-related issues - 1. No internal QA teams - there is no internal QA team established so external QA feedback will directly hit your scorecards and later on that will impact your rating, bonus, and appraisal. 2. TL does not have the necessary process knowledge or basic professional manners to handle a team. 3. Managers /TL are not approachable you cannot reach out to them for any professional issues if you do you will be asked to simply leave the company as per them "there are 4 people in line waiting to join "NAB. ( there are the exact words spoken by the inline manager) 4. No transparency / No documentation - Every discussion you have with your TL or manager is verbal and later they will deny any conversation you had with them. 5. Rude and unprofessional behavior - TL or Managers are rude. they think they are paying us from their own pockets. 6. Partiality or Favoritism - TL/ Managers favors specific employees you will surely get a promotion if you pay special attention to them ( if you know what i mean) 7. Policies are not employee-friendly but Manager-friendly. The manager will try to discourage you from reaching out to HR and according to him "the HR will do whatever he says" (again exact same words told by manager ) 8. HR Department is of no use. They exactly do whatever the management says. They are puppets. 9. No appraisal and the manager says don't expect too much to avoid disappointment in the future. Note - If you are still a part of this company. Leave as soon as possible. Horrible company to work with under poor leadership. If you are planning to Join this company please look for other options.

Likes

They pay you decent salary

Dislikes

1. Dominating environment 2. Your voice will not be heard 3. False promises for shift allowances, shift rotations, etc 4. work-life balance is at the lowest 5. Mental and Health Harrassment 6. Indian Management is way too pathetic 7. Since this organisation has recently established in India so for every issue you face they will answer it stating that we are base lining things and will take a while to address your concerns.

Likes

Some of the things such as heart beat survey is a good practice by the organization where you rate your managers and give feedback to organisation on how things are. It does have an impact on the managers and their attitude but is only effective where there is a big team and your manager is unable to identify who gave the negative feedback. For smaller team, they have figured out a way around these feedbacks by harassing their team members till the time they don’t resign or take an IJP. The organization promotes employees to take their leaves

Dislikes

The culture is bad, situation has gone from bad to worse here. They have hired bad leaders at the top who are impacting the overall employee experience, have zero leadership/people skills. Support functions are one of the worst functions to work with. Zero work life balance, i have been employed with them for 2 years now and while i have 27 annual leaves i have hardly taken 10 leaves in an year because of the work pressure. Working on weekends is normal. Working a 12-16 hours shift is normal in many functions and you wont even get paid overtime. Bad language is being used on the floor, leaders turn a blind eye towards complaints. Basically you are left on your own to survive, they know you are in need and will not leave so quickly. Australia stakeholders are mad and will escalate on a daily basis for even the smallest of issues. Basically Aussie and not happy business is moving to Vietnam and India, and will do whatever is possible to make your lives tough