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ICICI Bank

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4.0

based on 38.4k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Customer Success, Service & Operations

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ICICI Bank Customer Success, Service & Operations Department Salaries in India (Updated 2025)

based on 21.6k latest salaries
Designation Avg Annual Salary Open Jobs

Deputy Manager

0 - 15 years exp. (2.6k salaries)
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₹2.5 L/yr - ₹10.6 L/yr

Relationship Manager

0 - 18 years exp. (2.4k salaries)
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₹2.4 L/yr - ₹10.7 L/yr

1 job opening

Phone Banking Officer

0 - 5 years exp. (1.1k salaries)
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₹1.1 L/yr - ₹5.5 L/yr

Deputy Branch Manager

1 - 15 years exp. (708 salaries)
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₹2.6 L/yr - ₹12 L/yr

Starting your career? Discover ICICI Bank fresher salaries in India

Senior Officer

0 - 5 years exp. (694 salaries)
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₹1.5 L/yr - ₹6 L/yr

Deputy Manager Grade 2

0 - 15 years exp. (615 salaries)
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₹4 L/yr - ₹10.5 L/yr

Assistant Manager II

0 - 8 years exp. (361 salaries)
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₹2.6 L/yr - ₹5.4 L/yr

Customer Service Officer

0 - 7 years exp. (340 salaries)
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₹1.7 L/yr - ₹4.8 L/yr

Manager M1

1 - 17 years exp. (307 salaries)
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₹5 L/yr - ₹13.8 L/yr

Deputy Manager 1

0 - 11 years exp. (303 salaries)
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₹3.3 L/yr - ₹7.6 L/yr

Deputy Manager II

0 - 14 years exp. (293 salaries)
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₹4 L/yr - ₹10 L/yr

Customer Service Manager

2 - 10 years exp. (250 salaries)
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₹2 L/yr - ₹9.5 L/yr

Deputy Manager Band 1

0 - 10 years exp. (248 salaries)
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₹3 L/yr - ₹6.5 L/yr

Value Banker

0 - 6 years exp. (217 salaries)
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₹1.5 L/yr - ₹5.1 L/yr

Deputy Manager Band 2

0 - 14 years exp. (212 salaries)
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₹4 L/yr - ₹10 L/yr

Privilege Banker

0 - 10 years exp. (208 salaries)
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₹1.8 L/yr - ₹7.4 L/yr

Branch Manager

5 - 20 years exp. (188 salaries)
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₹6 L/yr - ₹22.5 L/yr

Sales Officer

0 - 6 years exp. (176 salaries)
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₹1.1 L/yr - ₹4 L/yr

Customer Service Executive

0 - 6 years exp. (155 salaries)
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₹1.2 L/yr - ₹4.7 L/yr

Operations Manager

0 - 13 years exp. (152 salaries)
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₹2.1 L/yr - ₹11.5 L/yr

Last Updated: 12 Mar, 2025

What people are saying about ICICI Bank

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indispensablefire
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1w
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ICICI Bank
Need assistance for a job switch
So I just finished a year at ICICI and am now in SO grade in the eRM channel. My highest educational qualification is a B.Com. And now I intend to prepare for FRM. But I’m not sure whether I should stay at ICICI for another year, then switch companies after earning a... read more
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Salary related reviews for ICICI Bank

3.8

Rated by 5k employees for salary & benefits

Trade Desk Manager in Faridabad

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 26 Feb 2025
5.0
 for  Salary and Benefits

Likes

Job security is there and salary credited timely

  • Salary - Excellent
    • +1 more

Dislikes

No work life balance daily targets of various banking products sometimes branch manager make employees to sit late in the branch, no skill development at all. Banking industry is worst to start your career.

read more
  • Skill development - Bad
    • +4 more

Branch Manager in Macherla

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 20 Feb 2025
4.0
 for  Salary and Benefits

Likes

Good to work on icici

  • Salary - Good
    • +3 more

Dislikes

...and audit teams are involving the branches and wrong potrait to super officials. Low level lady staff are working for only salary not for organisation. They will escalate the small things to HR also.

read more

Manager OPS in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 23 Jan 2025
3.0
 for  Salary and Benefits

Likes

Salary gets credited on time

  • Promotions - Good
    • +1 more

Dislikes

Training is not given to employees you have to learn from the existing employees even people 2 to 3 grades lower to you ,so a person always has limited information about a activity. You can we asked to do those activities that are for lower grades then you.

read more
  • Skill development - Poor

Accounts Manager in Greater Noida

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 14 Jan 2025
4.0
 for  Salary and Benefits

Likes

Grading system is not there. Decent salary for beginners

  • Salary - Good
    • +2 more

Dislikes

Work life balance is very poor. Expected to do most of customer's part of documentation also. Expected to be available irrespective of holidays. Being service sector it's both physically and emotionally exhausting

read more
  • Skill development - Poor
    • +2 more

Deputy Manager Band 2 in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 03 Jan 2025
3.0
 for  Salary and Benefits

Likes

Career growth is high because there are so many opportunities for learning

  • Skill development - Excellent
    • +5 more

Dislikes

... in intial days that is the most valuable time for anybody in their lifetime 2.Please revise the salary structure of ICICI asper standards of current decade scenario

read more
see more salary related reviews

ICICI Bank interview questions by designations

Relationship Manager (292)Deputy Manager (197)Assistant Manager (115)Phone Banking Officer (82)
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ICICI Bank Salary FAQs

How much does ICICI Bank pay per year?
The average ICICI Bank salary ranges from approximately ₹0.1 Lakh to ₹1.2 Lakh per year for a Office Boy and Peon and ₹48 Lakhs to ₹71 Lakhs per year for a Zonal Head Retail. Salary estimates are based on 21.6k ICICI Bank salaries received from various employees of ICICI Bank. ICICI Bank employees rate the overall salary and benefits package 3.8/5 stars.
What is the highest salary in ICICI Bank?
The highest-paying job at ICICI Bank is a Zonal Head Retail with a salary of ₹48 Lakhs to ₹71 Lakhs per year. The top 10% of employees earn more than ₹16 lakhs per year. The top 1% earn more than a whopping ₹31.04 lakhs per year.
What is the minimum salary in ICICI Bank?
Minimum salary at ICICI Bank depends on the role you are applying for. For Senior Officer the minimum salary is ₹1.1 Lakh to ₹6 Lakhs per year, and for Phone Banking Officer the minimum salary is ₹1 Lakh to ₹5.5 Lakhs per year and so on.
What is the salary package for freshers in ICICI Bank?
The average salary at ICICI Bank for freshers varies from ₹1.1 Lakh to ₹1.7 Lakh per year for Credit Reviewer and ₹8 Lakhs to ₹20.5 Lakhs per year for Management Trainee.
What is the notice period at ICICI Bank in Customer Success, Service & Operations Department?
According to AmbitionBox, 64% of the ICICI Bank employees in Customer Success, Service & Operations Department reported a notice period of 1 Month, 26% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 25k responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at ICICI Bank is INRunlock blur . Salary estimates are based on 21.6k ICICI Bank latest salaries received from various employees of ICICI Bank.

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