Gear Inc Customer Support Agent salaries in Kolkata (Updated 2025)

Dislikes

My experience at GearInc has been extremely disappointing, to say the least. There is a complete lack of work motivation and job satisfaction here. The company operates in a manner that makes you feel uncertain about every aspect of your employment. Before your bonus is even credited, there is a chance that it could be canceled. To add to the frustration, it’s not unusual for issues like the update of a Code of Conduct (COC) to be pushed through just before your earned leave is paid the next year, with no regard for the impact on employees. Everything happens "coincidentally," making it feel like you’re constantly being left in the dark and at the mercy of the company’s decisions. The HR team’s focus seems to be primarily on conducting COCs rather than addressing the real concerns about employee security, satisfaction, and overall well-being. Whenever you raise any concern, the response is always the same—generic and unhelpful. There is no effort to understand the employee’s perspective or provide meaningful support.It feels like there’s a complete disconnect between the leadership and the workforce, making it an extremely demotivating environment to work in. Overall, I would not recommend GearInc to anyone. It’s a toxic environment with zero job satisfaction, no support from HR, and an uncaring upper management. If you value your career and well-being, look elsewhere.

Likes

There are several things that I like about working there but the major thing is most of the time we don't do anything. We just chiling at cafeteria all the time I'm from TnS department.

Dislikes

There are tons of partiallity between agent and overheads. Overheads (TnS and GUO) think that they are the owner of this company but they forgot that they are just a f*cking employee of this firm.

Likes

Some colleagues were too good.

Dislikes

Management doesn't recognize the process knowledge. Quantity of work is more important than quality of work. Job security is 0. Scope of skill development is 0. The behaviour of some overheads is terrible. Some people don't know how to behave. Horrible shift timings. No Cab facility for Morning shift. Some people who are not qualified to be agents or associates are sitting as TL and QA.

Dislikes

(Management) Managers are very attracted to womans and thay treat male co workers like there slave and abused them verbally and few managers ar womaniser and talk behind back. There names are (Sourav poddar,Md.arsan,aritava dutta,moni chowhan,subhojit das,raghunath barik)

Likes

All are good, I'm from CSA Ops department, good working environment, No work pressure at all, no stretch, seniors are humble and helpful.

Dislikes

The compensation is below market standards. And no such dislikes.