Serco is rated
3.9 out of 5 stars on
AmbitionBox, based on 44 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Serco is rated
3.9 out of 5 stars on
AmbitionBox, based on 44 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Serco Customer Care Executive Reviews
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44 reviews found
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Popular
Customer Care Executive in
Hyderabad / Secunderabad
Customer care Executive Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 21 Aug 2017
Likes
I Like working with Serco BPO because its help us to Grow up our Communication Skills, Develop our knowledge, and i dont know how to Speak in Hindi. but after Joining SERCO BPO i have developed my communication skills in Hindi very well. Salary also got Increased within 6 months & I got appreciation letter from Company.i dont know how to thankful to the Company.
Dislikes
Dislike means, the Cafeteria were there is no Sufficient place to have lunch. apart from that the most important Thing is Head phones are less.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
SERCO IS BEST IF U R WORKING THERE AND MOVE TO ANOTHER ONE AS WELL.
Dislikes
It was far from my hometown.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
Corporate Social Responsibility Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 29 Dec 2020
Likes
Good
Dislikes
Due to Covid 19 Pendamic situation with any reason abscond me.
Work Details
Best
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
Nothing
Customer Care Executive in
Bangalore / Bengaluru
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 11 Mar 2021
Likes
Management was good
Dislikes
Na
Work Details
Good
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Executive in
Betul
Sales Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 30 Mar 2020
Likes
Solid
Dislikes
Support
Work Details
Not much
Work timings: Flexible Timings
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Serco.
Customer Care Executive in
Gurgaon / Gurugram
Customer care Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 21 May 2018
Likes
The best part of tht cmpny was my seniors...my process name was cpp and my tL was harish sir he was a genuin persn..and my floor membrs r too frndly wd me..nice place to work and learn
Dislikes
Hr departmnt was vry rude..unhygenic washroom...zero quality of there food
Work Details
I was in cpp inbound...i hv learnt alot frm thr...seniors wr supportive...
I was worked at City bank credit card department in serco. I love this company.
Work days: Monday to Saturday
(Flexible Timings)
Customer Care Executive in
New Delhi
Travel Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 12 Oct 2017
Likes
Management is very good. Salary comes on time
Dislikes
Environment is very good , and office location is great
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 05 Dec 2021
Likes
Work culture was good
Dislikes
Partial for some employee..
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive in
Goregaon
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Dec 2020
Likes
Company policies and team management work
Dislikes
No problem wasn't there
Work Details
Excellent
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
Excellent employee benefits
Customer Care Executive in
Thane
Operations Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 18 Mar 2019
Likes
Hiring continues people come like fishmarket
Dislikes
Employee needs and issues are not monitored or fixed by management . Issues not reaching at right place. All issues which needs to be escalated are hiding inside .
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Executive in
Agra
Retail & B2C Sales Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 15 Oct 2019
Likes
I loved to work at serco (SBI customer care). They use latest technology for training and on floor device. Good work culture, supporting staff to explore your potential, clear appraisal policy so talent get platform for development and outshine.
Dislikes
You need to know different team leaders besides own, so you can understand behaviour techniques and use own decision making vs blindly follow others.
Work Details
Attend sbi customer care calls, provide solutions eg balance enquiry, block cards, any other account related problems.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
executive Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 18 Jun 2018
Likes
It was a friendly environment, the employees used to help each other
Dislikes
You cannot go outside for even loo at evening, only because of the call pressures
Work Details
I want to work again like this company, nothing else
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Ambarttur
Customer Care Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 16 Jul 2020
Likes
Serco is one of the great company..I like very much..once upon ah time am also serco staff..in feature am rejoining serco global company..plz give an opportunity to work serco global services..tq keep rocking
Dislikes
Nothing by give opportunity for old staff..asspecially for me...no feedback nice compare with another company serco is good. Tq
Work Details
It is very beautiful life..full of enjoyment and work also..pls give one more opportunity for serco company plz give call letter..
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Employee Benefits
Training period
Customer Care Executive in
Kolkata
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 27 Jan 2019
Likes
training
Dislikes
salary/appraisal
Work Details
tthat's good
Work timings: Flexible Timings
Customer Care Executive in
Agra
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 02 Aug 2019
Likes
Yes, it was good and I was simply enjoy the work time.
People also ask about Serco's Customer Care Executives
How is Serco to work for?
Serco is rated 3.9 out of 5, based on 44 reviews by employees on AmbitionBox.
Serco is known for Career growth which is rated at the top and given a rating of 4.0. However, Work Satisfaction is rated the lowest at 3.1 and can be improved. To know first hand how it is like to work at Serco read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Serco?
According to AmbitionBox ratings, Serco employees rate its salary and benefits as 3.7 out of 5. You can know more about Serco Salaries at AmbitionBox
How is the work culture at Serco?
Work culture is rated 3.7 at Serco by 44 employees. While job security is rated 3.9 and work-life balance is rated 3.6 at Serco. Read detailed reviews by employees of Serco on AmbitionBox.
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