Scaler Academy Senior Customer Support Engineer Reviews

Likes

Flexible work. Impact oriented. Strong mission and vision

Dislikes

Lack of strong leadership

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Cross team collaboration in helping the learners queries promptly.

Dislikes

Within team co-ordination and career growth/ skill development.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Love the freedom and approachability to make things happen. Love the transparency of senior leadership too.

Dislikes

Nothing as such.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Its such a lovely experience to work in Scaler

Dislikes

There is no specific dislikes in my work place

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

NA

Dislikes

NA HIRE AND FIRE

Likes

Good salary / less pressure / high incentives / 5 days working / lot of perks / flexible working hours

Dislikes

Nothing as of now

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Helpful, nice people in general. High growth.

Dislikes

None that I can think of.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nice organization.

Dislikes

Some biased individual

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Company culture is good. 4 time meals and snacks unlimited. But Depends on which department you are in. Customer Support is the worst with the manager and VP

Dislikes

The Manager Pankaj of Customer Support is very toxic and the VP does not care. No promotion. No job security. Minimal hike like 1000-1200 each year. Even bonus is not sure.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

What i love about scaler academy is the supportive and a collaborative work environment. The people here are really helpful and always willing to share their knowledge making it easy to learn and grow.

Dislikes

Nothing as such

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Working at scaler academy has been an incredibly rewarding exp. the company has a dynamic and growth-oriented culture that constantly encourages innovation and learning. Being part of the team that is dedicated to reshaping tech education is both challenging and fulfilling. The leadership is supportive and values employee input making you feel like a key contributor to the company's success. Scaler also invests in it's employees through continuous learning opportunities and a focus on personal and professional growth. The environment is collaborative with a talented team that is passionate about making a difference. If you're looking for a place that offers both career growth and a chance to make a real impact, Scaler academy is the place to be....Read More

Dislikes

Nothing as such

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Scaler is truly Google of edtech. The management consistently strives to make things better for customers and employees. It's a place where you genuinely feel happy after making a sale because you know that the course will transfer the customer's career. The founders and strategy team are constantly working to enhance the product and improve customer experience, which only boosts our confidence to sell it. It's incredibly rewarding to be a part of company with such great vision...Read More

Dislikes

You get all meals and unlimited snacks here! So, be conscious about your weight. Haha

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

I joined Scaler in August 2021 as a Manager and now i am an AGM. I have about 8 yrs experience in edtech now and scaler by far has been the best organisation for me till date. Increment, culture, learnings, growth have been great.

Dislikes

NA

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

The workplace culture is friendly & supportive with mutual respect. The company promotes a healthy work-life balance with flexible working hours and options for remote work.

Dislikes

There are instances where teams may feel understaffed.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

They provide food and snacks throughout the day, which might be cool for some people, specially if they aren't able to manage it elsewhere. However, it is always advisable that if possible carry your own food.

Dislikes

The company culture is pathetic, people have been hired from BYJUs, and in townhalls etc the higher management would usually spread ill facts about BYJUs, which essentially is what they have been continuing in this company too. If you notice, none of them are from good backgrounds or almas, but still have been made AGM's and VP's etc, all merely because they were the first ones to join when the Company started. Managers are weird with timings, and would make sure you stay at office even on weekends post 9. Culture of the company is to ridicule people and make them feel small, and only celebrate a select few. For everything that you do, they would usually say Scaler gives a lot of money, which is again really reduntant. HR, i feel is the worst here, wherein they claim that there is a no exception policy, however, according to their wish, they ward some people wfh while some are called wfo, no said rules, neither policies. The same haywire system goes for attendance cycle as well. I clearly don't see a point of them building this company anyway, where the product price is so high, and the claims that they make for upskilling a candidate, i really don't feel that it is worth it....Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Salary way above the market standards

Dislikes

Management is shaken to the core, The VP and AVP think they are doing some work but all they know is how to show off about doing work, there is no long-term thoughtful planning now and then changes are introduced abruptly and then imposed if not followed they shall show you the exit gate. While hiring HR is daydreaming while joiningmanagers tell you the actual story. Unintended pressure is put with no valid reasoning. Incentive policies to attract new hires are old what BDAs used to have 3-4 years back but the reality is different. Can't think of questioning a decision as you'd be put into PIP if you did this....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.