PolicyBazaar Customer Service Executive Reviews

Likes

Company has a good working hours schedule. They pay good paychecks and pretty good incentives. Salary comes on time not like other "startup"

Dislikes

Company hierarchy is bais on the executive or agent level basis of CRT (customer relations team), company has a very strict policy to work for 6 days to just validate a punchline that states "We work for people for 365 days,7 days a week",no festival off are given to the associates,there is a influential and bais role of HR with thehierarchy regarding agents,sometimes the hierarchy uses it as a tool to demean the agents and sometimes they use it to make office culture more dirty,the company very prominently...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like only my work nothing else because seniors are not supportive, sometimes I faced it's very hard to take breaks even if we need to go for lunch and there is too much call flow, seniors are just like that we don't care it's are duty to not to drop a single call in between employees are facing hustle to take breaks, we need to ask 1000 times and if employees mark break in their system without asking so senior mark an email against him or her, and max times I personally felt that seniors have something personal in there Head for me because they never ever allow me for any break, I always have to ask 10-15 times then these people are like "ok you can go". I've some medical issues, and I always ready to provide my medical doc. But my senior is like " this is not valid, anyone can make this *means if I'm providing a doc. Even it is single page but Dr's stamp is there then after, they always have some problem and work culture is also got worst these days....Read More

Dislikes

Same as I wrote in like... Also they are forcing employees to come at 9:45am and if they need extra manpower in the evening so they are not allowing people to go home because there is work flow and this extra time never consider as over time. They are planning for how to cut salary of employees but also not planning how to increase salary. I'm submitting this but please don't discover my name anywhere coz no one wants to speak about al these things....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary, incentives

Dislikes

Working culture, leaders are only behind of ticket closures, sales achievement, not for customer satisfactions.

Likes

Very good atmosphere

Dislikes

No comments

Likes

In this organisation work culture is best

Dislikes

Organisation is good enough don't have anything about to dislike

Likes

Nothing

Dislikes

Everything about the policy bazar.

Likes

I love to do work with pb it's excellent company environment is also good

Dislikes

Nothing bcz every thing is perfect in pb infact I want to rejoin this company

Likes

Like a family.

Dislikes

Carrier growth.