NatWest Group Customer Service & Operations Analyst Reviews
based on 12 reviews
Updated 23 Aug, 2024
Overall Rating
4.0/5
How AmbitionBox ratings work?
Category Ratings
4.5
Company culture
4.4
Work-Life balance
4.1
Job Security
4.0
Work Satisfaction
3.8
Skill development
3.3
Salary & Benefits
2.9
Promotions/Appraisal
NatWest Group is rated
4.0 out of 5 stars on
AmbitionBox, based on 12 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
NatWest Group is rated
4.0 out of 5 stars on
AmbitionBox, based on 12 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in NatWest Group Customer Service & Operations Analyst Reviews
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12 reviews found
for
"work culture"
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Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 23 Aug 2024
Likes
Work culture and environment is good.
Starting pay is good
Dislikes
No growth in long term. Very less hike
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
New Delhi
Full Time
·
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 26 Jul 2024
Likes
Leaves and work life balance and easy work culture
Dislikes
Promotions and salary appraisal is also less
Customer Service & Operations Analyst in
Chennai
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 29 May 2024
Likes
Company culture, work life balance
Dislikes
Pay, growth and appraisal
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 19 Jan 2024
Likes
Their work culture you can balance your personal life and professional life.
Dislikes
I am working for 1.5 yrs and they didn't make my whole team permanent and they didn't give appraisal too.
Customer Service & Operations Analyst in
Chennai
Full Time
·
BFSI, Investments & Trading Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 27 May 2023
Likes
Working culture varies and it depend on the team that we work.
Dislikes
No appraisal, no promotion.
No proper background and higher level people have insufficient knowledge about the team and process.
No proper understanding on corporate environment and no proper communication within teams and locations .
Work Details
Work policy:
Working from office is max 8 days per month.40% of working days in a month.
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service & Operations Analyst in
Chennai
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Apr 2022
Likes
Best place to work as a fresher to 3 years experience ,very good work life balance,30 paid leaves
12 sick leaves ,and other leaves provided.
In my 6 years I have never seen company fires anyone, so job security is very good
Enjoy work with other activities. Managers are helpful and company work culture is friendly.
Dislikes
1.Pay varies department to department though post is same ,which is not good
2.Hike and bonus is very limited ,Hr policy only favours manager, 90 days notice period which is very strict
3.slow growth
4.everytime only work ,no skill development and personality development
5.promotion is slow ,as talent is not recognized, hiring managers only promoting people having more work experience along with known person
6.company see their senior staff as burden and hires freshers to give less salary and give very less salary as you gets experience....Read More
Work Details
As my first job I have a lot of good memories, but few bad things which I donot like is promotion is very slow ,and hike is only 1 digit every year which discourage to work
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 11 May 2023
Likes
Work Culture, WLB, L&D
Dislikes
Nothing as such, but growth is stagnant after some time.
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NatWest Group.
Customer Service & Operations Analyst in
Chennai
Webchat chennai Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Jun 2022
Likes
Great organization for work life balance, women security, employee friendly organisation and good value and work culture.
Dislikes
Rotational week off but that was a business requirement. Nothing much that I dislike.
Work Details
Front face virtual banker handling customer query live also scheduled responses.
The job security and the work culture is very good at RBS. The company policies are employee friendly but what we gets depends totally on the team that you work for.
Dislikes
Job growth is very slow for a aspiring person.
Work Details
The work life is very good and is very helpful in maintaining work life balance
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Mumbai
Trading, Asset & Wealth Management Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 21 Jul 2019
Likes
Work life balance and good work culture
Work Details
Work days: Monday to Friday
Customer Service & Operations Analyst in
Gurgaon / Gurugram
PBB Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 01 Aug 2018
Likes
No work pressure, flexible in leaves, and good working culture
Dislikes
Tortoise like career growth, monotonous working and very less learning
Work Details
Little boring and monotonous
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Customer services and operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 14 Apr 2019
Likes
Work culture of RBS is good. You will get so much support from your seniors and You can approach them any time be it manager.
Dislikes
I think salary was less than market standards.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
People also ask about NatWest Group's Customer Service & Operations Analysts
Is NatWest Group a good place to work for Customer Service & Operations Analysts?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 12 employee reviews, it's clear that most customer service & operations analysts have a positive experience working at NatWest Group. Company culture holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about company culture and career growth on AmbitionBox.
Does NatWest Group pay their Customer Service & Operations Analysts well?
According to AmbitionBox reviews, NatWest Group customer service & operations analysts rate their salary and benefits at 3.3 out of 5, based on 12 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about NatWest Group's customer service & operations analysts salaries here and to read reviews specifically about salary and benefits at NatWest Group for customer service & operations analysts, click here.
How is the work culture at NatWest Group for Customer Service & Operations Analysts?
Work culture at NatWest Group for customer service & operations analysts is rated 4.5 out of 5 by 12 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at NatWest Group. To read reviews specifically about work culture at NatWest Group for customer service & operations analysts, click here.
How is the job security at NatWest Group for Customer Service & Operations Analysts?
Based on 12 reviews on AmbitionBox, NatWest Group's customer service & operations analysts rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at NatWest Group, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at NatWest Group for customer service & operations analysts, click here.
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