NatWest Group Customer Service & Operations Analyst Reviews
based on 10 reviews
Updated 20 Sep, 2024
Overall Rating
4.0/5
How AmbitionBox ratings work?
Category Ratings
4.5
Company culture
4.4
Work-Life balance
4.1
Job Security
4.0
Work Satisfaction
3.8
Skill development
3.3
Salary & Benefits
2.9
Promotions/Appraisal
NatWest Group is rated
4.0 out of 5 stars on
AmbitionBox, based on 10 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
NatWest Group is rated
4.0 out of 5 stars on
AmbitionBox, based on 10 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in NatWest Group Customer Service & Operations Analyst Reviews
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10 reviews found
for
"job security"
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Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Banking Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 20 Jul 2024
Likes
Work-life balance
Dislikes
I would not recommend working for this company who are getting hired on (FTC) if you're looking for job stability and growth. Despite completing the probation period, I was hired on a Fixed Term Contract (FTC) and was never made permanent. Here are my key issues:
1.Lack of Job Security: Even after successfully completing the probation period, they continued to keep me on a fixed-term contract with no intention of making me a permanent employee</mark>.
2.No Salary Increment: As an FTC employee, there were no salary increments, which is extremely discouraging and doesn't reflect the hard work and dedication put into the job.
3.Unstable Work Assignments: After the probation period, they assigned me to different teams for various projects. Despite contributing significantly to these projects, they still refused to make my position permanent. Once the project was completed, they simply terminated my contract.
4.External Hiring Over Internal Promotion: Instead of offering permanent positions to current FTC employees, the company continuously hires new people from outside. This practice shows a complete disregard for the loyalty and potential of their current employees....Read More
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Retail banking Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Nov 2023
Likes
Natwest is known for offering an exceptional working environment that prioritizes job security and employee satisfaction. The company stands out by providing flexible work options, allowing employees to maintain a healthy work-life balance. Additionally, Natwest offers numerous opportunities for professional growth and development, fostering a culture of continuous learning. This commitment to personal and career advancement makes Natwest an ideal place for individuals looking to excel in their careers. The combination of job security, flexibility, and growth prospects sets Natwest apart as an employer of choice, ensuring its workforce thrives in a supportive and dynamic environment....Read More
Dislikes
The one aspect I find less satisfactory is the salary structure. While Natwest excels in many areas, the compensation package could be more competitive to better reflect the skills and dedication of its employees. Improving the salary structure would make it an even more attractive workplace overall.
Work Details
Work policy:
Alternative week
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Full Time
·
Security / Fraud Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Sep 2023
Likes
Job security and no work pressure
Dislikes
very few growth opportunities
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Ambattur
Full Time
·
Fraud Prevention Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 18 Nov 2023
Likes
Job security
Dislikes
I didn't know much as I just started working
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
Customer Service & Operations Analyst in
Chennai
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Apr 2022
Likes
Best place to work as a fresher to 3 years experience ,very good work life balance,30 paid leaves
12 sick leaves ,and other leaves provided.
In my 6 years I have never seen company fires anyone, so job security is very good
Enjoy work with other activities. Managers are helpful and company work culture is friendly....Read More
Dislikes
1.Pay varies department to department though post is same ,which is not good
2.Hike and bonus is very limited ,Hr policy only favours manager, 90 days notice period which is very strict
3.slow growth
4.everytime only work ,no skill development and personality development
5.promotion is slow ,as talent is not recognized, hiring managers only promoting people having more work experience along with known person
6.company see their senior staff as burden and hires freshers to give less salary and give very less salary as you gets experience....Read More
Work Details
As my first job I have a lot of good memories, but few bad things which I donot like is promotion is very slow ,and hike is only 1 digit every year which discourage to work
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Chennai
Full Time
·
Customer Service Operations Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 18 Mar 2022
Likes
Leave policies are good.
Job security.
Dislikes
Yearly hike can be improved.
Notice period must be reduced from 3 months.
Cab facility for pick up from home can also be provided.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service & Operations Analyst in
Gurgaon / Gurugram
Contractual
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 20 Sep 2024
Likes
Work life balance
Dislikes
No job security
Work Details
Work policy:
8 days from office in a month
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
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NatWest Group.
Customer Service & Operations Analyst in
Chennai
Debt Management Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 04 Sep 2021
Likes
The job security and the work culture is very good at RBS. The company policies are employee friendly but what we gets depends totally on the team that you work for.
Dislikes
Job growth is very slow for a aspiring person.
Work Details
The work life is very good and is very helpful in maintaining work life balance
People also ask about NatWest Group's Customer Service & Operations Analysts
Is NatWest Group a good place to work for Customer Service & Operations Analysts?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 10 employee reviews, it's clear that most customer service & operations analysts have a positive experience working at NatWest Group. Company culture holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about company culture and career growth on AmbitionBox.
Does NatWest Group pay their Customer Service & Operations Analysts well?
According to AmbitionBox reviews, NatWest Group customer service & operations analysts rate their salary and benefits at 3.3 out of 5, based on 10 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about NatWest Group's customer service & operations analysts salaries here and to read reviews specifically about salary and benefits at NatWest Group for customer service & operations analysts, click here.
How is the work culture at NatWest Group for Customer Service & Operations Analysts?
Work culture at NatWest Group for customer service & operations analysts is rated 4.5 out of 5 by 10 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at NatWest Group. To read reviews specifically about work culture at NatWest Group for customer service & operations analysts, click here.
How is the job security at NatWest Group for Customer Service & Operations Analysts?
Based on 10 reviews on AmbitionBox, NatWest Group's customer service & operations analysts rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at NatWest Group, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at NatWest Group for customer service & operations analysts, click here.
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