NatWest Group Customer Service & Operations Analyst Reviews

Likes

Work-life balance

Dislikes

I would not recommend working for this company who are getting hired on (FTC) if you're looking for job stability and growth. Despite completing the probation period, I was hired on a Fixed Term Contract (FTC) and was never made permanent. Here are my key issues: 1.Lack of Job Security: Even after successfully completing the probation period, they continued to keep me on a fixed-term contract with no intention of making me a permanent employee. 2<mark style="background-color: #fff5e4;">.No Salary Increment: As an FTC employee, there were no salary increments, which is extremely discouraging and doesn't reflect the hard work and dedication put into the job</mark>. 3.Unstable Work Assignments: After the probation period, they assigned me to different teams for various projects. Despite contributing significantly to these projects, they still refused to make my position permanent. Once the project was completed, they simply terminated my contract. 4.External Hiring Over Internal Promotion: Instead of offering permanent positions to current FTC employees, the company continuously hires new people from outside. This practice shows a complete disregard for the loyalty and potential of their current employees....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Leaves and work life balance and easy work culture

Dislikes

Promotions and salary appraisal is also less

Likes

Working culture varies and it depend on the team that we work.

Dislikes

No appraisal, no promotion. No proper background and higher level people have insufficient knowledge about the team and process. No proper understanding on corporate environment and no proper communication within teams and locations .

Work Details

Work policy: Working from office is max 8 days per month.40% of working days in a month.

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

I have left the company but many of my friends are still working there. They have been provided with laptops or desktops ad per employee choice with internet service. Also when companies are not paying salary they have given yearly increment as well to all level employees. That's really supportive of organization to their employees....Read More

Dislikes

No work life balance especially for webchat department. No incentives in customer service even

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I like the work environment there for people are ready to help each other and are very cooperative. The plus point is Jon security and the growth in the process that I was working. There are numerous opportunities for growth enhancement and a very nice system of rewards and recognition.

Dislikes

Well there are some things which needs to be changed there like the work life balance. There are a bit less of fun activities and a lot of work. It's pretty hard to maintain good performance for there are high targets to be achieved in a less time.

Work Details

Its good to work there for you get motivations from the reward and recognition that the company follows. But sometimes it becomes a bit hectic too for the targets to be achieved are bit too high.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.