MSBC Group Customer Success, Service & Operations Department Reviews

Employer’s Response

Dear Anonymous Operations Manager in Bhopal, Thank you for your feedback. We apologise for the issues in communication you experienced. This is being addressed to ensure clarity and promptness in future interactions. Regarding our 10-hour shifts this is based on the role we were hiring and we aim to balance this with other benefits. The mobile phone policy is in place for data security, but emergency communication options are available. Additionally, we offer flexible holiday options, including national holidays, which employees can utilise at their discretion. Unlike some organisations that categorise holidays, we offer flexibility in choosing when to take leave. This policy is designed to cater to the diverse needs of our team members, and we have observed that many choose to work on National holidays and utilise their holidays at other times. We value your input and are committed to improving our practices. We wish you the best in your future endeavours.

Employer’s Response

Thank you for your feedback.