Lenskart Customer Engagement Executive Reviews

Likes

Lenskart has no Regard for your personal life. They make you work 18-hour shifts under the guise of a 9-hour shift, without pay, and the incentive plan is huge, but no one ever gets it because they have found many ways to cut incentives. Working here is a lot of stress. After working for 3 years and managing 2 stores, I increased the revenue of the first store from 11 lakhs to 24 lakhs and the second store from 17 lakhs to 19 lakhs, but my salary saw no growth. They keep saying "what have you done?" There is no appreciation for the store manager or salespeople. They only appreciate optometrists because they think that without optometrists, they can't run the store, but they believe the store can easily run without salespeople and managers....Read More

Dislikes

Personal life block No appreciation Low appraisal No incentive They think we are Robot & housekeepings

Work Details

Work policy: One day week off but they can cancel the as per requirement

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary on time

Dislikes

Their is no work life balance employee are doing overtime without any pay some time authority will say arrange some snacks for extra duty.company just focusing on sales but among 10 employees 8 are unhappy.Because of work life balance and many more challanges are there like company is giving 14 days exchange and return policy but onthe other hand for the stores they have set the benchmark for return. Those who need salary on time they will happy to work with Lenskart....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Robot work, software application operates employees.Works in half manpower to build a profitability. Because every 3 months new employee left the job before he/she understands the business, process management requires a positive result.

Dislikes

Hire & fire policy. A career distroyer company. Favourism policy. Start up culture.

Work Details

Work timings: Strict Timings

Likes

Nothing

Dislikes

Area Operational Manager think that the Store Managers are their Prisoners. No rest on weekly off,s if store not performing while store manager is on off than AOM told to cancel their plans and go to store. Not appriciating your work always demotivate and huminlize you . Too long concalls not about business AOM share his personal thoughts. Maine vha ese dekha vha vyse dekha bla bla type talking and shouting without any reason...Read More

Likes

Overall V.v.v.poor experience & pathetic firm..

Dislikes

🦻👎👎👎👊 1.Daily basis 3/4 hour extra time work.. 2.After Extra time work they can't provide full salary. 3.If store Target achieve, incentive not given to staff. 4.Daily concall 8/10 in unprofessional language. 5.Any time transfer to manpower 1 location to other. 6.Manpower crunch always. 7.Mistrey Audit used for staff cut incentive. 8.HR policy for Harrasment (Not support for any staff) 9.Store expenses used first for pocket when expenses submit for approval not approved. 10. If you stand store for growth 📈 they not appreciate. Moral of story :- Waste time & experience. big👎👎👎...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Lenskart might be a good company for others, but it was not good for me at all. In fact, my AOM (Bhanu Joshi) in Faridabad was not good either. He only lies, and I even have call recordings of how he tries to lure people by offering petty cash. He had trapped me in a way, but thankfully, I managed to get out. Otherwise, who knows what kind of trouble he might have gotten me into.

Likes

Their is nothing that u can like here its all bad experience

Dislikes

It's worst company to work , don't join this company. No work life balance at all. Over all bad and pathetic experience

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.

Likes

Working at Lenskart offers a dynamic environment where I can grow professionally, and the team is supportive, making it an enriching experience. The focus on customer satisfaction aligns with my passion for delivering great service.

Dislikes

"I’ve found that the workload can sometimes feel overwhelming, and the communication from management could be clearer. A more balanced approach to task distribution and better transparency would help improve overall efficiency."

Likes

Their starting salary package

Dislikes

Lenskart is a nightmare for optometrists! They make you clean the store, push you to sell like a salesperson, and torture you over eye test and sales targets. There’s ZERO respect for optoms you’re just another tool for their profits. Short on staff? Too bad, you’ll be sent to random stores anytime. They hire optometrists who don’t even know how to do an eye test, just to fill vacancies. They will make you work for more than 10 hrs without extra pay.They will force you to do more than 10 hours shift just to clean the store.The "happy employees" you see online? FAKE. No one stays for long because the work environment is toxic. If you have self-respect, DO NOT join Lenskart!...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I had join lenskart thinking that it's a better option for growth but i was totally wrong they won't tell you the guidance for the growth

Dislikes

1.If detractors comes for quality issue also then also the staff only has to cover by getting promoters 2. Many time there's no information for app Or software update 3. Policy suddenly changes for cx also and for staff also 4. Higher stock losses 5. Very minimal incentives 6. Very minimal leaves 7. No support from hr till the manager or area manager approach it 8. Morr over point but coming right now in my mind...Read More

Likes

Job is not secure in Lenskart company, management is very useless, they threaten me, I have to stay awake day and night during the job, they put too much pressure on me, kaaam ka

Dislikes

Very poor campany I have no words for lenskart campany

Work Details

Work days: Monday to Saturday (Flexible Timings)

Likes

This is not good for the future of Lenskart West zone as no one will be able to continue the job at the next level. Bhumika Thakkar HRBP You took a lot of time to release my salary with certificate and in that also you are showing zero days notice period whereas we have done a full 1 month notice period survey this is very patheticculture and this is completely wrong activity. Dear Team, I have already given notice period as per company Policy and systematic way. But I don't understand why FNF settlement 0 days notice period mention. Don't quote wrongly, Plz kindly do the needful. I'll attach all supporting data available at the time of resignation lenskart.com I'm looking for your support on this FNF settlement plz rectify data & reissue revised FNF settelment....Read More

Dislikes

Management team

Likes

Nothing

Dislikes

Company is good but AOM, cluster optometrist, HR, HRBP, all is not responsible person. They always bother employees. They don't do their job properly. They always put pressure on employee to do better sale.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

fast-paced growth environment, ample opportunities for career advancement, a focus on customer satisfaction, innovative technology in the eyewear industry, and the chance to contribute to making affordable eyewear accessible to a wide audience

Dislikes

high pressure sales environment, lack of work-life balance, inconsistent compensation, poor job security,

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Having good time with my process as of now.

Dislikes

Joined as work from home process due to father's health condition as the Office location is Gurgaon, and I am living at Kolkata. But without any notice period of a minimum 1 month office suddenly ask to work from office which is not possible for me.

Work Details

Work days: Monday to Saturday

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

The worst company in my entire career. Never ever join even if they offer you good salary (I know they never, they only match your salary). They exploit you in all ways possible. This doesn't feel like software office, they treat you like daily wage labour. Please don't join and get trapped here. You will definitely regret joining. I hope all our pain would someday come back to the company and this company would vanish....Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.