IGT Solutions Service Desk Engineer Reviews

Likes

Salary on time

Dislikes

I have worked this prestigious organisation for good time but it wasn't easy and very fruitful. Top management is poor and lethargic. Usually are humiliating others. Corporate politics is a crucial requirement to survive here. Lobing in the Top level is the Focus of few in the authority.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Only job security

Dislikes

Promotion and Salary

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country, Travel Within City.

Likes

Nothing except post hiring HR.

Dislikes

Working culture, Everyone thinks they are the boss... Starting from Team leader to big shot....

Dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Worst nightmare

Dislikes

Worst life experience

Work Details

Work policy: Some process provides WFH and some WFO

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I worked in 2 processes over tjere , Expedia was fantasic and fabulous but KLM is worst.

Dislikes

KLM process

Likes

Team leads and managers are very supportive.

Dislikes

Sometimes they suppose us to work extra hours and over the weekends also without any additional compensation.

Likes

Place to learn

Dislikes

Once you learned. Ensure you move forward

Likes

During my tenure at IGT as a Subject Matter Expert, I had the opportunity to resolve customer concerns effectively while working in a positive and supportive environment. Collaborating with highly experienced professionals significantly contributed to my growth, and their guidance remains unforgettable. I take pride in being recognized as one of the best employees, receiving multiple "Quarter of the Month" awards. However, the most rewarding aspect of my role was achieving high customer satisfaction. Receiving positive feedback from customers motivated me to continuously improve and strive for excellence in my work....Read More

Dislikes

During my time at IGT, I was fully dedicated to my work, consistently giving my best and striving for excellence. I valued the opportunity to learn and grow within the organization, which is why I remained committed to my role. However, I faced an unfortunate incident where I was wrongfully terminated despite having done nothing wrong. Although I was later found innocent, I was not given the opportunity to be heard, which was disappointing. While I appreciate the knowledge and experience I gained at IGT, I was disheartened by how the situation was handled....Read More

Work Details

Work policy: as per company terms

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

The company promotes hostility among teams. They do not promote team work, rather focus on finding faults among various teams and indulge in blame game. Even the senior level managers use too much of "Expletives" while talking to subordinates.

Work Details

Work timings: Flexible Timings

Likes

On time salary no delays which is a good part, easy job hirings, easy IJPs apply

Dislikes

Work culture or management is not soo great, specially for QAs no such good learnings, management will ask to login more as compared to own profile work, less increament even if you getting good ratings, salary is not up to the mark.

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Nothing really, it was a disaster working with them.

Dislikes

I spent so much time working for Expedia's back office, but my salary wasn’t credited on time, even though I marked my attendance every single day. Why? Because my team leader (TL) forgot to approve my attendance. Instead of taking responsibility for his actions, he blamed me for not coming to the office. I had to show him proof that I was present at work to prove myself. I was about to contact HR to resolve the issue, but he stopped me, saying he would talk to HR himself, so I stayed quiet. The management was poor. The TLs were always on breaks or working from home, even though it was supposed to be an office job for them too. They only showed up when the manager was around. There were a few TLs who treated me and my female friends very unprofessionally. They were overly familiar all the time, showing up on the floor intoxicated, chewing tobacco, and breaking rules, even though such behavior was prohibited according to management policies. But the truth is, the rules were only for employees, not those in higher positions. When I joined, I was told the job would be work-from-home and that I’d receive my systems after completing certification. This was a lie—they told us this to attract employees. The worst part was that they kept us believing this false promise, saying every month, "work from home will start next month." I had a medical condition and was specifically looking for a work-from-home job, but they kept me there for six months with nothing but lies. They wasted my time. I watched 10-15 employees get terminated right in front of me, all because there weren’t enough seats on the floor. They were accused of lying about their experience, which was only found during background verification. One of my friends was also terminated, even though she had mentioned the correct experience. Some employees were fired for making minor errors while working on cases, but the truth is, TLs and SMEs were never available to help with complex cases. The blame was always placed on employees. I needed work from home due to my medical condition. Initially, they kept saying, "everyone will get it next month." But they never followed through. Meanwhile, a few of the favorite employees—who had no medical issues—were given work-from-home setups. So, it all came down to favoritism. When I needed leaves, I provided them with medical documents, lab reports, and doctor’s prescriptions, but HR would still call me and speak to me disrespectfully, questioning the validity of my medical documents. Despite having valid paperwork, they marked me as absent. Finally, I got so fed up working there that I decided to resign. They asked me to serve the notice period or pay ₹36,000 to settle my Full and Final (FNF). But why would I serve the notice period when I wasn’t even paid for the days I worked? I emailed and spoke to HR about it, and they claimed that my salary issue was never raised with them, which was a blatant lie. That’s when I realized how corrupt the company and its management were. It wasn’t just me—other employees were facing similar issues. The TLs, managers, and HRs pressured many of us to resign, threatening to terminate us if we didn’t comply. If you're considering working here, just don’t. It’s not worth it. They’re scammers and liars. They convinced me to move to Gurgaon for a month, promising I’d get work-from-home, but it never happened. They forced women to use the cab facility under the guise of "safety," saying it wasn’t safe for women to travel on their own. Yet, the drivers would drop us 15 minutes away from our actual destinations in the middle of the night, telling us we weren’t allowed to go any further, and sometimes the drivers were intoxicated. What’s the point of providing cabs if they’re not even taking us home? The security guards who were supposed to walk us home wouldn’t do it, and this issue was never addressed, despite consulting with TLs and HRs. The drivers would call us 15 minutes before pick-up and wait at a location that was 20 minutes away. If we didn’t reach there on time, they’d yell horrible things at us and leave without waiting. The entire experience at IGT was awful. There were guys on the floor who would make uncomfortable comments and attempt to be overly familiar, despite us saying "no" hundreds of times. The TLs never addressed this behavior. This company, its management, TLs, and HRs are all corrupt. I’d never consider working with them again. I still haven’t received my experience letter. HRs lecture us about doing things the right way, but they can’t even verify basic medical documents. It’s disappointing and absurd....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Sis not like anything.

Dislikes

I have been working here from 2017 and what they do @rina mayank senior manager from egncia she was chasing me to left the organization from last 3 months with dimple team leader of quality egencia than they both telling me will fire you. When I complain about them they fired me without any reason.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Some are good

Dislikes

Management should not traumatise employee because of their power and partial behaviour against employees just because they are not agree to be part of their dirty politics ,just because employee needs to work because of their family and want to support, management should not take advantage of such situations. Such situations force employees for sucidal thoughts

Likes

Nothing. Nothing nothing nothing nothing

Dislikes

Everything. My Team leader was bad. Not supportive at all. Kept yelling why your AHT was low. And it felt like more than 150 employee jumping on ques and fighting like animals to get the work done so that they can increase productivity. So that our team leader does not yell at us. Where is productivity 😂😂😂. Worst work environment and worst work culture.

Likes

Just the salary on time.

Dislikes

Keeping tamil TLs who are linguistically biased and they torture other language agents and continue to do so until they abscond. No actions taken after multiple escalation. Changing process as they wish every now and then when an agent mentally sets in one process. Groupism, bad management, third rate company.