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ICICI Lombard General Insurance Company Customer Service Manager Reviews
based on 144 reviews
Updated 10 Nov, 2024
Overall Rating
3.6/5
How AmbitionBox ratings work?
Category Ratings
3.8
Job Security
3.4
Company culture
3.4
Skill development
3.1
Work-Life balance
3.1
Salary & Benefits
3.1
Work Satisfaction
2.7
Promotions/Appraisal
ICICI Lombard General Insurance Company is rated
3.6 out of 5 stars on
AmbitionBox, based on 144 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
ICICI Lombard General Insurance Company is rated
3.6 out of 5 stars on
AmbitionBox, based on 144 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in ICICI Lombard General Insurance Company Customer Service Manager Reviews
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144 reviews found
Sort by:
Popular
Customer Service Manager in
Chennai
Full Time
·
General Insurance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Oct 2024
Likes
Permanent job
Dislikes
It has target to achieve
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Pune
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 11 Sep 2024
Likes
Flexible Timming
Dislikes
No work life balance, No work structure, impractical KPI , Salary less than work
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Customer Success, Service & Operations - Other Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Jul 2024
Likes
Work culture is very good
Dislikes
Politics should not be entertained
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 19 Jun 2024
Likes
no im not satisfied
Dislikes
so much politics
Customer Service Manager in
Mumbai
Full Time
·
General Insurance Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 19 May 2024
Likes
Job security and health insurance benefits
Dislikes
Zero % growth and work satisfaction.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Jaipur
Full Time
·
General Insurance Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 Jan 2024
Likes
If you get a supportive manager then you can overcome any hurdle in this company.
Dislikes
The work culture… even after completing surveys on time, one has to sit in the night for completing files, company will not at all entertain any delays from your side.
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
You are reading trusted reviews. Keep reading to find out more about
ICICI Lombard General Insurance Company.
Customer Service Manager in
New Delhi
Full Time
·
General Insurance Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 17 Oct 2023
Likes
Everything is bad regarding experience
Dislikes
They only give high work load and working for at least 12 hrs in a day and no salary hikes and appraisal at the end of year
Not suitable for employees to work
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
It does give you great opportunities to work but with the help of right team members and the right boss
Dislikes
Sometimes work flexibility becomes difficult due to some managers or bosses . Whenever a person leaves his job is because of his boss not because of the company most of the times
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Surat
Full Time
·
General Insurance Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 14 Oct 2023
Likes
Highly use technology use in ICICI
Dislikes
Salary and investment percentage is very law
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City, Travel Within Country.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Health Informatics Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Feb 2024
Likes
Work Life Balance
Dislikes
Long Distance
Work Details
Work policy:
3 days/week from office
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
North Goa
Full Time
·
Service Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 16 Oct 2022
Likes
It's good company if you're looking for a long term job but ground level post is not that helpful in growing youself in this company. Also some of the managerial staff are very helpful.
Dislikes
Although the working time of the company is from 9 to 6 and from monday to Friday you have to work extra everyday and even though it is holiday (Saturday, Sunday and National holiday) you have to work on that days also with no extra benefits to the employee. Also the supporting team is too worst which is never bothered about what the ground level employees have to go through.
Work Details
Work policy:
It depends if the employee has to WFH or not but still the top level management will call you to work from office.
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Pune
Full Time
·
General Insurance Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 04 Jun 2023
Likes
Need to think what I like
Dislikes
Huge partiality in sales and service team in giving promotions, in salary hikes, in work timings.
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Manager in
Jamshedpur
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 23 Jan 2024
Likes
The organization is target driven and you have a secured job unless you have some integrity issue.
Dislikes
No work life balance.
Appraisals are dependent on relations with your manager.
Growth rate is very slow for both career as well as salary.
Abusive managers.
Work Details
Work policy:
3 days/week from office
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Mumbai
Full Time
·
General Insurance Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 09 Jul 2023
Likes
Job security and supporting manager
Dislikes
Appraisal and politics
Work Details
Work policy:
3 days/week from office
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 07 May 2023
Likes
Wfh culture
Dislikes
Performance doesn't matters but gives only preference to seniors
Work Details
Work policy:
2 days/week from office
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 29 Jan 2023
Likes
Provides health insurance only
Dislikes
Job satisfaction No recognisation on basic level No Promotions worst increments 😭😭
Work Details
Work policy:
2 days/week from office
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 22 Apr 2023
Likes
average training part is good.like policy training, work & me
Dislikes
no work life balance
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Manager in
Pune
Full Time
·
Doctor Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 May 2023
Likes
Work life balanfe
Dislikes
No any issue
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
General Insurance Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 30 Sep 2023
Likes
Very good environment and new things to learn..
Dislikes
Nothing
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about ICICI Lombard General Insurance Company's Customer Service Managers
Is ICICI Lombard General Insurance Company a good place to work for Customer Service Managers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 144 employee reviews, it's clear that most customer service managers have an average experience working at ICICI Lombard General Insurance Company. Job Security holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 2.7. Read reviews about job security and career growth on AmbitionBox.
Does ICICI Lombard General Insurance Company pay their Customer Service Managers well?
According to AmbitionBox reviews, ICICI Lombard General Insurance Company customer service managers rate their salary and benefits at 3.1 out of 5, based on 144 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about ICICI Lombard General Insurance Company's customer service managers salaries here and to read reviews specifically about salary and benefits at ICICI Lombard General Insurance Company for customer service managers, click here.
How is the work culture at ICICI Lombard General Insurance Company for Customer Service Managers?
Work culture at ICICI Lombard General Insurance Company for customer service managers is rated 3.4 out of 5 by 144 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at ICICI Lombard General Insurance Company for customer service managers, click here.
How is the job security at ICICI Lombard General Insurance Company for Customer Service Managers?
Based on 144 reviews on AmbitionBox, ICICI Lombard General Insurance Company's customer service managers rate job security at 3.8 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at ICICI Lombard General Insurance Company for customer service managers, click here.
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