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Hexaware Technologies Customer Care Executive Reviews

Updated 5 Mar, 2025

Overall Rating

3.4/5

based on 41 reviews

Rating distribution

5

15 (36.6%)

4

10 (24.4%)

3

3 (7.3%)

2

0 (0%)

1

13 (31.7%)

Category Ratings

3.0

Company culture

3.0

Work-life balance

2.9

Skill development

2.8

Job security

2.7

Promotions

2.7

Work satisfaction

2.6

Salary

What employees say about Hexaware Technologies?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

60% employees reported

Flexible timing

56% employees reported

No travel

63% employees reported

View more detailed insights

Gender based rating

3.1

Rated by Women

18 reviews

3.5

Rated by Men

23 reviews

Hexaware Technologies is rated 3.4 out of 5 stars on AmbitionBox, based on 41 company reviews.This rating reflects an average employee experience, indicating moderate satisfact ... Read more

Hexaware Technologies is rated 3.4 out of 5 stars on AmbitionBox, based on 41 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Hexaware Technologies Customer Care Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

41 reviews found

Sort by: Popular

Customer Care Executive in Navi Mumbai

Full Time

·

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Mar 2021

Likes

Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow. There is a bond of 2 years before which you cannot resign. On the job training is not given to new joinees.

Work Details

The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Navi Mumbai

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 06 Jun 2024

Likes

If u can speak quite good English then u will be selected easily in any process and also if u didn't get selected that's bcz ur communication is not good enough or u r pretty much smarter then the interviewer, this was my personal exp during interview.

Dislikes

Selected congrats, but they will give u a 40-50 pages of form to fill and u have to fill all the details with ur own without any help and also they will ask u some nonsense docx, the company don't believe in digitalization. Fr some process the salary they r offering fr freshers and experienced r same :)

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Navi Mumbai

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 May 2024

Likes

Best company I've ever worked with... The environment is good... Approachable seniors n hr.. they will listen to u if u have any issue... Lots of events activity vouchers n all..

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Promotion... U have to wait very long to grab a position... There are lot of levels n lots of wait . And Hexaware offer low packages.. and hectic while joining u have to give a lots of documents

Promotions - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Chennai

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Mar 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Overall Rating

Bad

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Customer Care Executive in Mumbai

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Mar 2025

Likes

Nothing

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Read Hexaware Technologies Customer Care Executive Reviews based on locations

3.8

Navi Mumbai

(16)

3.0

Nagpur

(11)

3.7

Chennai

(5)

3.4

Mumbai

(4)

Customer Care Executive in Chennai

Full Time

·

Engineering Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 26 Feb 2025

Likes

Culture

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Promotions Work Salary Behaviour

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Mumbai

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 14 Nov 2024

Likes

Shift timing

Dislikes

Work culture and Politics

Salary - Poor
Job security - Poor
Promotions - Poor
Company culture - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Hexaware Technologies.

Customer Care Executive in Navi Mumbai

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Sep 2024

Likes

Organisations policy for employees are good.

Dislikes

The People in management are worst people and leaders are always toxic.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Care Executive in Chennai

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

4.0

Promotions

1.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 06 Jun 2024

Likes

Work pressure

Job security - Excellent
Promotions - Good
Company culture - Excellent

Dislikes

Work pressure,shift timmings

Work satisfaction - Bad

Customer Care Executive in Nagpur

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Oct 2023

Likes

Good co worker enjoy work with them

Dislikes

Accept some Tl they treat us like a animal.. they think they can say anything to us. No professionalism. Higher management is also same for female employees also they use abusive language and treat like labour workers if you have good apportunity kindly please don't join Seattle process Hindi English voice

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Nagpur

Full Time

·

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Sep 2023

Likes

Everything like supportive leads, learn to new things and upgrade our skills

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Only salary structure part is demotivate some times.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Nagpur

Full Time

·

Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Sep 2023

Likes

Good communication, good management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No value of employees, less sallary then work

Work Details

Work policy: Very nice

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Care Executive in Navi Mumbai

Full Time

·

Retention Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Oct 2023

Likes

Great working experience

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Nagpur

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Sep 2023

Likes

Working is best experience

Skill development - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Salary I didn't like

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Care Executive in Nagpur

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Jun 2023

Likes

Nothing

Dislikes

The managers in this company are so partial and some managers only want girls and if any boy date any beautiful girl so the managers torture him.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Nagpur

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 30 Jul 2023

Likes

Work environment

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing all of the best

Work Details

Work policy: 2 week of

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Nagpur

Full Time

·

Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Oct 2023

Likes

Wrost experience working here

Dislikes

Work culture

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Navi Mumbai

Full Time

·

Other-bpo Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 25 Mar 2023

Likes

Meeting friends.

Company culture - Good
Work-life balance - Good

Dislikes

The manager not knowing the process.

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Nagpur

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Oct 2023

Likes

Nothing

Dislikes

Supervisors are so partial

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Navi Mumbai

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 May 2023

Likes

Hr Vandana is the worst and the shweta hr who has many teeth missing is so not understanding and absolutely worse hr i have ever seen they should not be hr ever i was waiting for them over 6 hours

Dislikes

Very bad

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

What people are saying about Hexaware Technologies

View All

Hi Guys, I got offer from 2 companies 1 is Capgemini salary 11lpa fixed and the other is Hexaware 12.5lpa fixed as a Power Bi Developer in both the companies. Need to choose which company to join getting negat... read more

Which offer to choose

Hexaware 12.5 Lpa

Capgemini 11 Lpa

7 participants . expiring in 1w

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Customer Care Executive Jobs at Hexaware Technologies

Customer Care Executive - Domestic Voice Process

Chennai

0-5 Yrs

₹ 2.25-3.25 LPA

More about working at Hexaware Technologies

HQ - Navi Mumbai, Maharashtra, India
IT Services & Consulting
10k-50k Employees (India)

People also ask about Hexaware Technologies's Customer Care Executives

How is Hexaware Technologies to work for?

Hexaware Technologies is rated 3.4 out of 5, based on 41 reviews by employees on AmbitionBox. Hexaware Technologies is known for Company culture which is rated at the top and given a rating of 3.0. However, Salary is rated the lowest at 2.6 and can be improved. To know first hand how it is like to work at Hexaware Technologies read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Hexaware Technologies?

According to AmbitionBox ratings, Hexaware Technologies employees rate its salary and benefits as 2.6 out of 5. You can know more about Hexaware Technologies Salaries at AmbitionBox

How is the work culture at Hexaware Technologies?

Work culture is rated 3.0 at Hexaware Technologies by 41 employees. While job security is rated 2.8 and work-life balance is rated 3.0 at Hexaware Technologies. Read detailed reviews by employees of Hexaware Technologies on AmbitionBox.

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AmbitionBox has 41 Hexaware Technologies reviews submitted by Hexaware Technologies employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Hexaware Technologies is the right company for you. ... 60% of employees reported the working days at Hexaware Technologies as Rotational Shift. 56% employees reported the work timings at Hexaware Technologies as Flexible timing. Read more

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Hexaware Technologies Customer Care Executive Reviews

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Hexaware Technologies Customer Care Executive Salary

based on 118 salaries

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₹1.1 L/yr - ₹4.5 L/yr

15% less than the average Customer Care Executive Salary in India

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