HCLTech Service Desk Analyst 1 review

What employees say about HCLTech?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

56% employees reported

Flexible timing

60% employees reported

No travel

75% employees reported

View more detailed insights

Gender based rating

3.8

Rated by Women

2 reviews

2.9

Rated by Men

18 reviews

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20 reviews found

Sort by: Popular

Service Desk Analyst 1 in Lucknow

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 Sep 2023

Likes

My time at HCL was not just a professional stint; it was a profound learning experience that has shaped my skills and perspectives in the ever-evolving world of IT.

Salary - Good
Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Company should at least listen the problems of employee like cab facilities for those who works at night.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Service Desk Analyst 1 in Hyderabad / Secunderabad

Full Time

IT Infrastructure Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Feb 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Service Desk Analyst 1 in Lucknow

Full Time

IT Support Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 31 Dec 2024

Likes

No likes

Job security - Excellent

Dislikes

Very less salary no promotions

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Service Desk Analyst 1 in Lucknow

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 01 Oct 2024

Likes

Work Environment

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Not as such

Service Desk Analyst 1 in Chennai

Full Time

IT Support Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 04 Sep 2024

Likes

Infrastructure

Job security - Good

Dislikes

Completely dissatisfied with Appraisal and Anual hike

Salary - Bad
Promotions - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Service Desk Analyst 1 in Noida

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 Aug 2024

Likes

Worst worsen worst

Dislikes

Everything is worst worst

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Service Desk Analyst 1 in Nagpur

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 06 Jul 2024

Likes

Events ,supportiveness ,any graduate can easily crack the job in hcl but package is low

Skill development - Excellent
Job security - Excellent
Work-life balance - Good

Dislikes

No bonus no high increment

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Service Desk Analyst 1 in Pune

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 23 Jun 2024

Likes

Not good

Dislikes

Not good, they fire the candidate

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Service Desk Analyst 1 in Chennai

Full Time

IT Support Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 12 Jun 2023

Likes

Nothing, except the spaceous office with trees. And greeneries projects is terribly badly designed for service desk agent no work ethics followed dumping works to service desk age ta more that poor and extremely depends on the projects and mostly SD Role will awkard

Dislikes

Everything except, office campus i dislike all in including canteen stalls, so expensive and increasing prices as per their wish for foods and the food is not valuable for that price only hcl building is nice nothing inside managers doing politics, favourism partiality and many things going on and on so be careful people

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Service Desk Analyst 1 in Madurai

Full Time

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 14 Dec 2023

Likes

Good management

Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Hcl does not give salary hike to experienced employee. Hcl offers salary hike only to Techbee students

Promotions - Bad

Service Desk Analyst 1 in Chennai

Full Time

IT Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 18 Jan 2024

Likes

Job security

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Hikes and appraisals

Service Desk Analyst 1 in Bangalore / Bengaluru

Full Time

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 May 2023

Likes

Less Work load. Will get the time to explore extra things. Activities taken by other teams. Social work on weekends. And So Many...

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No comments.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Service Desk Analyst 1 in Nagpur

Full Time

Banking Operations Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 18 Oct 2023

Likes

Learn new things ,time management

Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Nothing

Service Desk Analyst 1 in Nagpur

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

5.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 27 Feb 2023

Likes

Good company for starting of your career

Skill development - Excellent
Job security - Good

Dislikes

Depend on project

Salary - Poor
Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Service Desk Analyst 1 in Noida

Full Time

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 14 Nov 2023

Likes

roles are well defined

Job security - Good

Dislikes

no growth

Salary - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Service Desk Analyst 1 in Bangalore / Bengaluru

Contractual

IT Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 23 Feb 2025

Likes

Good colleagues

Dislikes

Work culture, they told hybrid while hiring, then WFH for 5 days

Salary - Poor
Skill development - Poor
Promotions - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Service Desk Analyst 1 in Vijayawada (working remotely)

Intern

IT Support Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 16 Jun 2024

Likes

I like they give lot of respect

Company culture - Good

Dislikes

No job security, No one teach what happens next in my training time and etc

Salary - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Service Desk Analyst 1 in Bangalore Rural

Full Time

Corporate Communication Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Nov 2023

Likes

Good teamates

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not at alll

Work Details

Work days: Rotational Shift (Flexible Timings)

Service Desk Analyst 1 in New Delhi

Full Time

IT Support Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

3.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 15 Dec 2023

Likes

Job security

Dislikes

Management

Skill development - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

What people are saying about HCLTech

View All

goodtoknow293

3d (edited)

currently not working

Hcl Tech EPB ( engagement or employee performance bonus) deduction issue.

Hi friends, I am sharing an important information with you. I have recently joined HCL tech. Last December, 2024 my first quarterly appraisal was done. I got near about 7+ out of 10. As of now everything was okay. But this month i.e March,2025 I got ... read more

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