HCLTech Deputy Manager Reviews

Likes

Decent learning opportunities

Dislikes

Lack of work life balance

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Lot of learning opportunities

Dislikes

No work life balance

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Only job security

Dislikes

Everything and I think it's not me but most of the employee will agree with the worst culture of HCL Tech.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The initial salary offered was a pretty huge jump. It comes with a lot of benefits as well.

Dislikes

One of the worst work cultures. In less than a year our team worked under 3 different managers so it was very hard to start from the scratch since training them wwre also our job (practically i was made to do their job while training them, it was so dumb). They Hired me for service improvement role but no matter what suggestion I got to the table, it would be dismissed or ignored. But when the same thing is pointed out or demanded by the client(s) they'll jump right away. There's 0 proactiveness among upper management, there was this one instance where the client was extremely disappointed with the service and our senior manager asked the client what his expectations are! That was one of the worst way to get back, because as someone from the service industry you should know what the expectations/requirements would be. When the account went live none of the agents were trained on communications or customer experience, when I pitched for the training post listening to some of the calls, they immediately rejected my proposal stating it won't be feasible. There were shortage of resources (associates), TLs, QAs, no trainer, but more than 15 people in Ops!! I worked for a year and couldn't understand what those 15 ppl's roles were except a couple of them, as the rest of them neither contributed nothing nor attend any meetings. I later found out most of the people among the 15 were close with the SDM of the account, he gave them some fancy role codes and the billing codes just so that they can get paid for doing nothing. I have never come accross such cheap politics where they were eating the company's money so openly and the only way to get promoted is to become a member of "bucket holding community"🤦‍♀️ anyway.. on my work's standpoint it was extremely frustrating as there 0 cooperation from the leadership in terms of improvement, they would never take a proactive approach and wait for escalations after which they'll start coming up with action items blah blah! Work locations are extremely far from the main cities, it's the case with all the HCl locations. Cab services were poor! Overall I had a horrible experience with HCL so I decided to quit in less than a year! Now I'm happily working in a startup company where my inputs and projects are very much welcomed and appreciated....Read More

Work Details

Work policy: I stayed 35kms away from office and cab used to take forever to travel, so i used to visit once in a while.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I have been victim of multiple things but never taken care by anyone ... I know how did I survive there ... toxic people who abuse and do physical harrasment.. hiring scams and billing scams going on.. few leadership people think that girls are their property

Dislikes

Most of the things

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The work culture

Dislikes

Poor growth

Work Details

Work policy: 3 days/week from office

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves International Travel, Travel Within City.

Likes

Nothing

Dislikes

Everything like salary, no appraisals, no promotions, fake promises of onsite, etc

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing to like

Dislikes

Lots of things like no increments from 2 quarters, upper management thinks they are God of company and HR are of no use.

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

It's a good company but need improvement in financial policies pay scale for old employees,

Dislikes

Promotion n appraisals not happen ok.

Work Details

Work policy: 3 days/week from office

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

Except appraisal part, hcl =heaven

Dislikes

Hcl is ready to take externals with more hike but they are not willing to retain the existing employee with the same hike what they give to external people... That's the main drawback

Likes

Offers better exposure to what you do. If you have hunger to explore on your own, this is the company. Good colleagues. Work life balance is ok.

Dislikes

Pay is below market average. Expect micro management and too much cost saving. Below par facilities.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.