HCL Group Senior Customer Service Executive Reviews

Likes

Learning and knowledge enhancement as well as work life balance flexibility

Dislikes

The appraisal cycles and promotion policies as well as weekend working without pay or compensatory offs

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

My manager was good in communication to me. I did not stay for.long in this company. Just 6 months since fake promise of onsite done to me so I left immediately.

Dislikes

Fake promises of onsite. They promised me Dubai onsite before joining n joined without much hike. Then they made me to join in India n said it will take time.to process visa n all but onsite manager said.this role is offsite only. After 6 months after few follow up I got to know they r not giving onsite. Once u put for client then they forget that u r their/HCL employee. Probation period is 6momths...Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Likes

Yes

Dislikes

I don't have dislikes about at hcl

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Dislikes

Likes

--

Dislikes

No job Security in APAC countries

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Dislikes

Likes

I won't prefer working here for others as i don't find any good experience and learning here.Outdated work I am doing.I feel like m knowledge getting degraded instead of upgraded

Dislikes

No work life balance .No flexibility.Extra works you need to do.Weekend works .No comp offs

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Only the Hybrid Cultivation

Dislikes

Trust me there is nothing to like about while working with this organisation. Higher leadership is the nost uneducated and irresponsible people I have ever come across. Even If you don't have a job be jobless and thankful to almighty for not having you an offer from HCL atleast.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing. Horrible company

Dislikes

Everything including culture, work life, salary, promotion. They won't pay variable pay. Unnecessary deductions in salary with no reason. If we ask They will not respond but close the ticket telling policy without telling what policy says.

Likes

Some project having good work life balance. Most of the projects are long term so don’t have that much pressure of work.

Dislikes

Unnecessary HR rules which everyone need to follow.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

If we are looking for cool life then its good.. Work culture is good we can easily balance the prof and personal life.

Dislikes

Don't expect the hike and promotions. If we are working for pay then I shouldn't recommand this company but am sure the life will go cool with less work presure here

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Dislikes

No promotion No hikes, no appraisals Worst company culture, Manager and management behavior is not good, simply waste There is no skill development I'm working as a service desk analyst in BCBSRI project, my daily routine is handling calls chat mails and snow ticket that's all Currently HCL providing good hikes and appraisal to theGraduate trainees(their staring salary 3.5lpa after 1 year they provide 50-60% if hike) only for GT Extremely worst work experience If you are a girl you'll get a good work life balance Everything will be comes to you without doing anything Because here the manager and management only focusing the women candidate growth I started my career in 2023 1st Till now I don't get any componststion If I ask HR about this They are simply asked me to check with OPS manager If I ask my ops manager He told me to check with HR They're playing with me and my men colleagues...Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

You will get health check-ups for free of cost for family and can consult Dr. Also.. hybrid policy is good as can’t get leave of festival but can do work from home

Dislikes

Culture and office politics and management. System don’t work properly then they can to do compensate without overtime. Their have 10hrs work policy and if doing from home ask to extend the shift if not doing then giving bad rating in appraisals. Appraisal never comes in the same year like appraisal letter hanged with management appraisal of 2023 was given in Jan 2025 so.. very bad and don’t give even basic increments...Read More

Likes

Barely anything since policy changes in HR

Dislikes

Almost everything HR treats you dispensable by equating you like factory workers in name of hybrid working. Coincidentally the HR head who devised this policy actually indeed worked in industrial setup before getting a break in HCL god knows how They ask you to be present 9 hours a day even for global roles that are not really dependent on clock in and clock out hours. HRs are so dumb that they're simply a infested message carrying pigeon of the top...Read More