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Cogent E Services

Compare

based on 2.7k Reviews

Filter reviews by

Cogent E Services Customer Service Executive Reviews

based on 192 reviews

Updated 28 Nov, 2024

Overall Rating

3.1/5

How AmbitionBox ratings work?

Category Ratings

3.0

Skill development

2.8

Work Satisfaction

2.8

Work-Life balance

2.8

Company culture

2.8

Salary & Benefits

2.7

Job Security

2.6

Promotions/Appraisal

Top Mentions in Cogent E Services Customer Service Executive Reviews

192 reviews found

Sort by: Popular

Customer Service Executive in Mangaluru

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

1.0

Work-Life Balance

posted on 08 May 2022

Likes

People can only for experience and salary...management is worst ever.

Dislikes

Worst management, targets and rotation iona shifts according to their will. No good facilities. No proper rules and regulations, having lots of partiality between agents from team leaders

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Thane

Full Time

·

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 26 Sep 2024

Likes

Salary comes pn time

Dislikes

Everything there is no increment no festival celebration they have only 7 holiday that also they didn't give employee have to work on holiday also and there is huge issue in there attendance

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Executive in Mumbai

Full Time

·

General Insurance Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

1.0

Work-Life Balance

posted on 17 May 2024

Likes

I like the security the office environment the colleague

Dislikes

They don’t give break on time they don’t provide our own paid leave whenever we want they don’t give any appraisal they want we to do work on festival but they don’t pay extra nor they provide any gifts to us and after 1.5 years also they don’t provide any internal promotion.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Noida

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 28 Nov 2024

Likes

Beleive it or not there is nothing likeable until unless you are a fresher.

Dislikes

So much to talk especially the manager most pathetic person i have met...you will get to know once you have joined. Believe me.

Customer Service Executive in Noida

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

3.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 21 Nov 2024

Likes

Yes i want rejoin this company

Dislikes

manegement

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

1.0

Work-Life Balance

posted on 18 Nov 2024

Likes

Friends

Dislikes

Partiality all are selfish mad

Customer Service Executive in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 06 Nov 2024

Likes

Nothing

Dislikes

Company policy was worst

You are reading trusted reviews. Keep reading to find out more about Cogent E Services.

Customer Service Executive in Mangaluru

Full Time

·

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 26 Oct 2024

Likes

Skill development

Dislikes

Promotion requirements very friendly environment

Work Details

Work timings: Strict Timings

Discover interview dos and don'ts from real experiences

Customer Service Executive in Noida

Full Time

·

Marketing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 06 Oct 2024

Likes

All the team are very helpfull Management and hr was very good

Dislikes

Always system problem it doesn't work good

Customer Service Executive in Noida

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 04 Oct 2024

Likes

Salary is timely credited and working hours are most of the time fixed

Dislikes

No promotion till 2 years and salary incriminant is almost negligible

Customer Service Executive in New Delhi

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 03 Oct 2024

Likes

Not good at all

Dislikes

The culture and policies

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 01 Oct 2024

Likes

Process

Dislikes

Management is not good

Customer Service Executive in Noida

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 27 Sep 2024

Likes

HR support and ER support

Dislikes

Someone

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 27 Sep 2024

Likes

I got the best colleagues.... And it was my first company I enjoyed alot working there but didn't get any appraisal

Dislikes

No appraisal, no promotion Nothing.... After working for almost 3 years .....

Customer Service Executive in New Delhi

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

1.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 05 Sep 2024

Likes

Not satisfied with work culture

Dislikes

Not satisfied with work culture

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in New Delhi

Full Time

·

Marketing Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 26 Aug 2024

Likes

worst company i had ever wprked in my life .

Dislikes

They lie to employee from the first day of training

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Noida

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 16 Aug 2024

Likes

good compny and sapport all members

Dislikes

no

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mangaluru

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 11 Aug 2024

Likes

It’s a awful company, no proper facility

Dislikes

Company itself

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Meerut

Full Time

·

Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 20 Jul 2024

Likes

Very good company everything is good

Dislikes

Very good company everything is good

Customer Service Executive in Vadodara

Full Time

·

Telecom Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 19 Jul 2024

Likes

Timely salary is given it's fine.

Dislikes

Wrong commitments are given,and there is no night allowance or extra incentives.

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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People also ask about Cogent E Services's Customer Service Executives

How is Cogent E Services to work for?

Cogent E Services is rated 3.1 out of 5, based on 192 reviews by employees on AmbitionBox. Cogent E Services is known for Skill development which is rated at the top and given a rating of 3.0. However, Career growth is rated the lowest at 2.6 and can be improved. To know first hand how it is like to work at Cogent E Services read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Cogent E Services?

According to AmbitionBox ratings, Cogent E Services employees rate its salary and benefits as 2.8 out of 5. You can know more about Cogent E Services Salaries at AmbitionBox

How is the work culture at Cogent E Services?

Work culture is rated 2.8 at Cogent E Services by 192 employees. While job security is rated 2.7 and work-life balance is rated 2.8 at Cogent E Services. Read detailed reviews by employees of Cogent E Services on AmbitionBox.

Is work from home available in Cogent E Services?

According to AmbitionBox, 12% Cogent E Services employees work from home permanently (based on 25 AmbitionBox reviews in last 6 months).

Tell us how to improve this page.

Cogent E Services Customer Service Executive Reviews by Locations

Cogent E Services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 192 Cogent E Services reviews submitted by Cogent E Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Cogent E Services is the right company for you. 61% ...Read more

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Cogent E Services Customer Service Executive Reviews

Work Policy for Cogent E Services Customer Service Executive

i

based on 25 reviews in last 6 months

Work from office

84%

Permanent work from home

12%

Hybrid

4%

Other hybrid work policies

4%

Gender Based Ratings for Cogent E Services Customer Service Executive

based on 178 reviews

Rated 3.1 for Work Satisfaction and 2.9 for Skill Development

Rated 3.1 for Skill Development and 2.9 for Work-Life Balance

Working Days for Cogent E Services Customer Service Executive

based on 192 reviews

Rotational Shift

61%

Monday to Saturday

22%

Other

8%

Monday to Friday

5%

Alternate Saturday off

4%

Work Timings for Cogent E Services Customer Service Executive

based on 192 reviews

Flexible timing

Strict (9am - 6pm)

Strict (10am - 7pm)

49%

19%

6%

26% employees reported other strict timings

Shift Timings for Cogent E Services Customer Service Executive

based on 192 reviews

Day shift

Night shift

93%

7%

Business Travel for Cogent E Services Customer Service Executive

based on 192 reviews

No travel

66%

Within city

27%

Within country

5%

International travel

2%

Cogent E Services Customer Service Executive Salary

based on 585 salaries

₹1 L/yr - ₹4.4 L/yr

21% less than the average Customer Service Executive Salary in India

View more details

Employee Benefits for Cogent E Services Customer Service Executive

Office cab/shuttle

1 total response

Health insurance

4 total responses

Office gym

1 total response

Job/Soft skill training

12 total responses

+2 more benefits

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