Senior Telecalling Officer Interview Questions and Answers for Freshers

A bank is a financial institution that accepts deposits and provides loans. A credit card is a payment card issued by a bank to enable the cardholder to make purchases on credit. CIBIL score is a credit score used by banks and financial institutions to evaluate the creditworthiness of individuals and businesses.

• A bank is a financial institution that provides various financial services such as accepting deposits, providing loans, and issuing credit cards.

• A credit card is a pay...read more

Credit card allows borrowing money while debit card uses your own funds.

• Credit card allows you to borrow money from the bank and pay it back later with interest

• Debit card uses the funds available in your bank account

• Credit card has a credit limit while debit card has a spending limit based on your account balance

• Credit card can help build credit score while debit card does not affect credit score

• Examples of credit cards: Visa, Mastercard, American Express. Examples of debit c...read more

EMI stands for Equated Monthly Installment and telecalling involves making phone calls to customers to promote products or services.

• Telecalling can be used to inform customers about EMI options available for a product.

• Telecallers can also use EMI as a selling point to convince customers to make a purchase.

• EMI calculations can be explained to customers over the phone during a telecalling session.

• Telecallers can also follow up with customers who have opted for EMI payments to e...read more

EMI collection can be done through various modes like auto-debit, online payment, or manual collection.

• Set up auto-debit facility for customers to ensure timely payment

• Provide online payment options through net banking, UPI, or credit/debit cards

• Assign a dedicated team for manual collection through phone calls or in-person visits

• Send timely reminders to customers through SMS or email

• Maintain a record of all payments received and follow up on any missed payments